ASSISTANT MANAGER RETAIL - EAST LONDON

To support the Store Manager in overseeing daily store operations, ensuring high levels of customer service, driving sales, maintaining stock levels, and managing staff performance. The Assistant Store Manager plays a key role in maintaining the stores standards and ensuring compliance with company policies and liquor regulations.

KEY RESPONSIBILITIES

Assist in managing all store operations including opening and closing procedures

Support in achieving sales targets, GP margins, and profitability goals

Ensure excellent customer service and resolve customer queries professionally

Supervise and motivate store staff, ensuring proper task allocation and performance monitoring

Implement and maintain merchandising standards and promotional displays

Maintain stock accuracy through regular stock counts, loss prevention, and shrinkage control

Assist in inventory management, ordering, receiving, and supplier liaison

Enforce compliance with liquor licensing laws and ensure responsible alcohol sales

Maintain store cleanliness, hygiene, and general presentation

Manage cash handling procedures and daily banking

Prepare reports and provide feedback to the Store Manager on store performance

Ensure adherence to health and safety policies

REQUIREMENTS

Minimum 3 years retail experience, with at least 1 year in a supervisory or management role

Previous experience in liquor or FMCG retail is highly advantageous

Strong leadership and interpersonal skills

Excellent customer service and communication abilities

Ability to work retail hours, including weekends and public holidays

Proficient in MS Office and POS systems

Honest, reliable, and goal-driven

COMPETENCIES

Leadership and team management

Time management and organizational skills

#J-18808-Ljbffr