Sales Administrator

Job category : Hospitality, Hotel, Catering, Tourism and Travel

Location : Durban

Contract : Permanent

EE position : Yes

About our company

Adapt IT (Pty) Ltd is a subsidiary of Adapt IT Holdings Proprietary Limited and a market leader in developing specialised vertical market software and digitally-led business solutions that assist clients across targeted industries to Achieve More by improving their customer experience, core business operations, business administration and enterprise resource planning.

Introduction

Job Overview : As a SalesAdministrator, you will support the sales team in achieving business goals, maintaining client relationships, and ensuring smoothadministrative operations within the sales department. You will play a crucial role in coordinating sales activities, processing bookings, preparing sales reports, and providing exceptional customer service.

Key Responsibilities :

• Assist the sales team in managing leads, follow-ups, and customer inquiries.
• Prepare and distribute quotes, proposals, and contracts for potential clients.
• Maintain and update the client database with relevant sales information.
• Ensure the timely processing of sales orders and bookings, including reservations and confirmations.
• Coordinate with other departments (e.g., reservations, front office) to ensure smooth guest experiences.
• Admin istrative Tasks :
• Schedule meetings and appointments for the sales team.
• Manage sales-related documentation, filing, and data entry.
• Prepare and maintain weekly / monthly sales reports, tracking performance and goals.
• Monitor and manage inventory for sales materials, brochures, and promotional items.
• Coordinate event details, including group bookings, conference setups, and special requests.
• Customer Relationship Management :
• Provide exceptional service to both new and existing clients.
• Respond to client queries in a timely manner via email, phone, or in person.
• Track and maintain feedback from clients to ensure satisfaction and potential for repeat business.
• Marketing Support :
• Assist with promotional campaigns, including digital marketing and print materials.
• Help coordinate trade shows, conferences, and client events.
• Update the website and other marketing platforms with the latest information about the property.
• Coordination :
• Work closely with the Sales Manager to monitor the progress of sales targets and provide necessary support.
• Handle inquiries related to bookings, cancellations, and amendments in a professional manner.
• Provide support in coordinating special requests for VIP clients and groups.
Key Requirements :
• Education :
• High School Diploma or equivalent (a degree in hospitality, business, or marketing is a plus).
• Experience :
• Previous experience in a sales admin istration or similar role, preferably in the hospitality industry.
• Familiarity with hotel management systems (e.g., Opera, Protel) and Microsoft Office Suite.
• Knowledge of customer relationship management (CRM) systems.
• Excellent organizational skills with attention to detail.
• Strong communication skills, both written and verbal.
• Ability to multitask and prioritize effectively.
• High level of customer service orientation.
• Proactive, with the ability to work independently and in a team.

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