Operations Administrator

Operations AdministratorAbout 10X : 10X is disrupting the South African investment industry to help people get dramatically better value for their long-term savings.

Helping people get more money when they need it, is our aim.10X is unique in offering consistent investment returns with low fees, alongside personalised service and strong governance.

We want to grow our business rapidly and aim to have over Rbn under management in 3 years.

We're on a mission to build a customer-centric and tech-enabled company, but we've only just started.

We need great people to help us achieve our dreams.

Sure, it's a big challenge but what's the point of spending your life doing easy unimportant things?If you are a passionate, determined, smart, self-starting, ambitious independent thinker that wants to make a positive difference in people's long-term financial well-being, then we would love to hear from you.IMPORTANT NOTE : HOW TO APPLY FOR THE POSITIONTo be considered for this role, you must submit both a CV and a video submission answering the questions below.We suggest using YouTube or Loom for your video submission—ensure the video is publicly accessible.Applicants must submit the following by 6 March : Video Submission details : Please answer the below questions : A Day in Your Life : Highs & Lows : "Imagine you're the narrator of your own documentary.

Walk us through a typical day in your life - morning to night.

What excites you?

What challenges you?

And what moments make you pause and think, "I wish this part of my day were easier"?

Share your struggles, whether big or small and tell us why they matter to you.

Be as real, creative, or insightful as you like – this is your story!"Turning Challenges into Wins : "Tell us about a time when your day didn't go as planned.

Maybe a sudden change threw you off, a client had a tough request, or you had to figure something out on your own.

How did you handle it?

What did you learn from the experience?

Walk us through your thought process and how you kept things moving forward."Note : Only CV and video submission applications will be considered.Please email it with the subject line "Operations Administrator + your name and surname" to

• you a young, self-starter who thrives in a dynamic, client-focused environment?At 10X Investments, we're not just looking for a candidate with an investment background—we're looking for the right person who can learn, adapt, and grow with us.

If you're someone who enjoys problem-solving, guiding clients through complex processes, and working within a high-performance team, this might be the perfect role for you.What You'll Do : Guide clients through onboarding, claims, and operational processes with a structured yet conversational approach.Work flexibly across different areas within operations—capacity needs change, and we need someone who can adapt.Learn quickly and become proficient in systems and processes—we don't expect you to know everything upfrontmunicate effectively, both written and verbal, in a way that builds trust and confidence with clients.Spot opportunities for efficiency and process improvements to create a seamless client experience.Take initiative and work independently while collaborating with a high-performance team.Who You Are : A self-starter – You take initiative, seek solutions, and don't wait to be told what to do.Agile & adaptable – You can switch between different tasks and roles as required.Client-centric – You genuinely care about people and know how to guide them through processes with confidence and clarity.Resilient & positive – You handle challenges with a problem-solving mindset and don't get easily discouraged.Strong communicator – You can explain complex processes clearly and in an engaging way.Detail-oriented & results-driven – You execute tasks accurately and efficiently.Tech-savvy – Experience with Slack and HubSpot is an advantage, but if you're a quick learner, you'll pick it up fast.Why Join 10X Investments?No investment degree required – We care more about how you work than what's on paper.Growth-Oriented Culture – We believe in developing talent for the long run.Supportive Team – We collaborate, solve challenges together, and support each other.Innovation-Driven – We welcome new ideas and creative problem-solvers.Impactful Work – You'll play a key role in shaping the client experience and helping people secure their financial future.Closing date : 6 March If you do not hear from us within 2 weeks after applying, please consider your application unsuccessful.

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