Service Delivery Lead

Key Responsibilities

• Lead and coordinate delivery of contracted compliance solutions.
• Ensure services (SaaS, training, advisory, support) meet SLAs and quality standards.
• Manage risks, resolve issues swiftly, and maintain accurate project records.
• Build trusted client relationships and lead regular service reviews.
• Oversee multi-disciplinary delivery teams and foster a high-performance culture.
• Develop SOPs, implement quality controls, and drive process improvements.
• Ensure compliance with BEE codes, Employment Equity legislation, and POPIA.
• Prepare performance reports and present insights to senior management.

Experience