Retail Specialist - ARC Chanel - Tyger Valley
The Prestige Cosmetics GroupCape Town, ZA22 hours ago
Job descriptionDrive sales, motivate, train, and coach the sales team, ensure that standards are maintained, build brand and maintain brand image / awareness. Drive achievement of sales targets Event planning identified, arranged and co-ordinated within store to drive sales targets (at least 1 event per month) Monitor monthly performance axes split / slow lines and determine suitable actions to address problems Achieve a minimum IPT of 2.5 Increase brand awareness and image by adhering to grooming and uniform guidelines Always maintain counter hygiene according to brand standards Merchandising of stock according to merchandising guidelines Identify and plan stock and tester need for the month and ensure orders are placed timeously and follow up the receipt thereof Identify and plan supplies and counter tools for counter for the month and ensure orders are placed timeously Submit stock management sheets to RDM monthly / weekly Identify maintenance issues and snags and ensure these are resolved Ensure client experience and customer journey is upheld and reinforced Build in-store relationships with all levels of team and store management CRM Management – oversee and ensure the maintenance of the CRM cards to retain customers and ensure regular contact with VIP clients Drive increased customer data base (attraction of NEW customers) Manage in store customer complaints or concerns and provide feedback to RDM’s regarding any customer issues or feedback within 24 hours Submit claim forms for overtime, night work (holidays etc.) Counter checklist submitted weekly to RDM Submit counter event report including photographs to RDM Submit competitor and trade insights including photographs within the mall and store environment Induct new ARC staff members on Chanel Identify training needs for team members within ARC on Chanel Coach, train and oversee the development of ARC team members on Chanel Submit role play and coaching tracking forms monthly to RDM Participate in weekly team meetings for on-going communication Deciding and Initiating Action Leading and Supervising Working with People Relating & Networking Adhering to Principles and Values Persuading and Influencing Planning and Organising Delivering Results & Meeting Customer Expectations Coping with pressure and setbacks Matric certificate At least 3 years retail and cosmetics experience Certificate in Beauty / Make-Up is advantageous Sales / Retail / Business Development jobs
Job title : Retail Specialist - ARC Chanel - Tyger Valley
Job Location : Western Cape, Cape Town
Deadline : December 07, 2025
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PURPOSE OF THE ROLE
CHANEL RETAIL SPECIALIST KEY RESPONSIBILITIES
ACHIEVE COUNTER SALES TARGETS
BRAND MANAGEMENT
STOCK MANAGEMENT & MERCHANDISING
RELATIONSHIP MANAGEMENT
ADMINISTRATION
TEAM TRAINING AND COACHING
COMPETENCIES
REQUIREMENTS / QUALIFICATIONS
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Retail Specialist • Cape Town, ZA
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