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E-Commerce Operations Manager - Remote - UK Company

E-Commerce Operations Manager - Remote - UK Company

SolskinWorkFromHome, Mpumalanga, South Africa
1 day ago
Job type
  • Remote
Job description

SOLSKIN

Founded by the Conders, the largest UK influencer family with over 10,000,000 followers on social media, SOLSKIN is a science-led and family-owned brand that aims to inspire self-care & confidence through innovative and accessible tan-care products, that are formulated for all skin types (especially the sensitive ones).

We have quickly amassed a social following of over 220,000 and we are looking to build a rockstar team ahead of our next phase of growth.

YOUR ROLE

This is a hands-on role for someone with 2-3 years' experience in operations, supply chain, or logistics who's ready to step up. You'll work across Supply Chain, Logistics / 3PL, and Customer Service, making sure products move seamlessly from suppliers to customers while keeping everything organised in between.

YOUR RESPONSIBILITIES

Supply Chain

  • PO Management : Manage the full lifecycle of purchase orders (POs), from raising them with suppliers through to confirming receipt at our UK warehouse.
  • Freight Coordination : Coordinate the shipping and freight of products, making sure timelines are met and paperwork is accurate.
  • Inventory Accuracy : Keep stock records up to date, ensuring inventory levels are always accurate across reports and systems.
  • Issue Resolution : Flag any potential delays or issues early and work with suppliers or freight partners to resolve them quickly.
  • Forecasting Support : Track sell-through and help forecast future stock needs, ensuring purchase orders are raised on time.
  • Supplier Communication : Maintain regular contact with suppliers to confirm lead times, timelines, and resolve any production or delivery challenges.

Logistics & 3PL

  • Partner Management : Act as the main point of contact for our 3PL partner, building a strong working relationship and ensuring day-to-day operations run smoothly.
  • ASN Creation : Create and track ASN (Advanced Shipping Notices) for all inbound stock so the warehouse team is prepared for deliveries.
  • Order Monitoring : Monitor the 3PL portal and Shopify daily to make sure all customer orders are being processed and shipped correctly.
  • SLA Oversight : Track service levels against agreed SLAs, elevate issues when needed, and hold the 3PL accountable for excellent performance.
  • Problem Solving : Troubleshoot fulfilment or shipping problems as they arise and put solutions in place to prevent them happening again.
  • Returns Management : Oversee returns flow with the 3PL, making sure returned stock is processed accurately and efficiently.
  • Shipping Improvements : Identify opportunities to reduce shipping costs or improve delivery speeds by working closely with the 3PL.
  • Customer Service

  • CX Oversight : Oversee the smooth running of customer service operations to make sure our customers always receive fast, helpful support.
  • Brand Standards : Ensure response times and tone of voice are consistent with our brand standards across all channels.
  • Feedback Analysis : Monitor customer feedback to identify recurring issues or themes and share these with the wider team to improve processes.
  • Team Collaboration : Work closely with the Managing Director and Customer Service team (outsourced or in-house) to continuously improve the customer experience.
  • Knowledge Base : Create and maintain FAQs, macros, and process documents so customer queries are handled consistently and efficiently.
  • Reporting : Provide regular updates on customer service performance (e.g. response times, order accuracy, top queries) to the MD and wider team.
  • OTHER RESPONSIBILITIES

    Supporting the team around key campaigns, activations and events

    YOU

    Requirements

  • 2 to 3 years' experience in operations, logistics, or supply chain (e-commerce experience a big plus).
  • Strong organisational skills - you love keeping things running smoothly.
  • Confidence using Shopify and / or 3PL tools (or willing to learn quickly).
  • Great communicator who thrives in a fast-moving, small-team environment.
  • Problem-solver who isn't afraid to get stuck in.
  • Detail-focused and proactive, with a drive to improve processes.
  • BENEFITS

  • Remuneration : Salary - competitive (based on experience)
  • Pension : contribution matched at 4%
  • Work / life balance
  • Remote role with Surbiton's office optional (Greater London)
  • Flexible shooting locations, could be central London one day, your bathroom, a shoot house or just our office
  • Health, Wellbeing & Socials : Holiday - 25 days plus bank holidays, Product - free SOLSKIN products & samples from group companies, SOLSQUAD swag
  • #J-18808-Ljbffr

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    Ecommerce Manager • WorkFromHome, Mpumalanga, South Africa

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