Continuous Improvement Manager

UnileverZA

13 days ago

Job description

Job title : Continuous Improvement Manager

Job Location : KwaZulu-Natal,

Deadline : November 16, 2025

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This role will work closely with the Performance Delivery Lead, Manager and Partner; accountable for the delivery of continuous improvement across all pillars. Focal point to lead continuous improvement on the performance management of day-to-day delivery at scale in collaboration with our Partners. This role is responsible to connect with both the L3 UniOps team and market Customer Operations team to drive the adoption, execution and continuous improvement of iOps capabilities / enablers

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

Owns execution and adoption of capabilities & enables roadmap across pillars within the geography in coordination with global PEX, IT, Country Performance Delivery Manager, and Country iOPS team

Address adoption issues and outside system work-arounds

Work with global PEX, and IT teams for any CR requirements

Benchmark usage and effectiveness relative to other sites / markets

Drives process-based / capability-based governance and benchmarking within geography

Ensure assets are maximized before any small tech or auxiliary automations are developed to support operations

Owns continuous improvement agenda in collaboration with partners & country

Drives governance to ensure right prioritization of initiatives across markets

Ensures CI agenda of partners is aligned to UL priorities, roadmap, framework

Cross pollinate learnings / experience from within organization into our partner operations

Identify Best Practices - External and Internal. Explore emerging trends and actively seek

opportunities to - SIMPLIFY, ELIMINATE, AUTOMATE, CONSOLIDATE, CENTRALISE.

SPOC for global process excellence team into the geography

Drives prioritization of C&E execution within the geography in alignment with global team

Represents markets within geography in global process / capability discussions and community of practices

Drive effectiveness and consistency of operating model (governance, gatekeeping, etc).

WHAT YOU WILL NEED TO SUCCEED

Experiences & Qualifications

Degree : Supply Chain, IT, Finance

Business acumen and customer centric mindset

E2E function agnostic integrator (non-silo mentality)

Holding people accountable (peers, leaders and external stakeholders) and strong personal accountability for delivery

Team leadership experience

Experienced in leading / working with virtual teams and driving performance across diverse mixture of culture

Skills

Demonstrable Agile mindset and capabilities

Ability to drive change

Ability to work effectively in both independent and diverse multi-task team environments

Administrative / Management jobs

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