Mandarin Customer Support Agent

Mandarin Speaking Customer Support Agent

Job Description and Duties

As a Customer Service Agent, you will be the first point of contact for supply and demand-related

customer support inquiries for our Mandarin -speaking clients. The ideal candidate will be an effective communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment.

Responsibilities :

Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.

Process both client-generated and internally generated service request tickets within specified delivery times.

Administrative support to certify client details and alter any incorrect information within our stakeholders client database.

Flexibility to take on additional tasks as directed by Team Leader.

Qualifications & Experience

Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

Required Language Thresholds :

Mandarin (Level C1 / C2)

English (Level B2)

The position is in office.

Office location : Somerset West, Western Cape

Careers@outsource-x.com