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Analyst - Reporting and Analytics.Wholesale and Carrier Services

MTNJohannesburg, ZA

4 days ago

Job description

Job title : Analyst - Reporting and Analytics.Wholesale and Carrier Services

Job Location : Gauteng, Johannesburg

Deadline : October 03, 2025

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Job Description

Mission / Core purpose of the Job

To provide analytics support to the Business Unit, through analysed information on product performance indicators ensuring an effective analytics and reporting system for the Wholesale. Designing and implementing a proper reporting system and reporting on all aspects of the Wholesale Product performance.

Responsibilities

Context (Global influences, environmental / industry demands, organisational mission etc.)

Fast moving industry with constantly changing business requirements and technologies

Fluid complexities of customer expectations and demands

Highly competitive market with new and established competitors and aggressive competitor strategy and delivery

Total customer experience for MTN brand

Constantly changing consumer and market needs

Highly dynamic and fluctuating Telecommunications and Industry

Market dynamics and developments

MTN policies, processes and procedures

Highly pressurized, deadline-driven environment

Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks

Participative environment – highly diverse and team-focused

Key Performance Areas : Core, essential responsibilities / outputs of the position (KPA's)

Key Tasks : Indicates those KPA’s that are essential to the position itself. These are normally specific to the incumbent, the job, and the function. Excludes role and leadership / management.

Intelligence Measurements and Reporting

Support the Senior Manager in executing the reporting and analytics data strategy

Build reports and visualizations to illustrate wholesale product performance with MS Power BI

Support the Wholesale BU with all reporting needs

Assist in producing weekly & Monthly reporting for the commercial review presentations

Research on customer usage patterns and behaviour in order to have a holistic analysis of the wholesale customers

Assist with data extraction for customers from internal and external sources within the MTN SA market

Assist in data clean-ups on information by ensuring that data is updated and pruned

Thoroughly scrutinize data in order to determine SWAT across all of MTN SA segments

Report on relevant performance metrics for the business objectives in line with Business objectives

Facilitate accurate data analysis and reporting of customer analytics and intelligence

Delivery of insightful market intelligence and insights to support business intelligence objectives utilising customer analytics

Interpret data and develop relevant recommendations based on data analysis findings

Develop graphs, reports and presentations of projects results

Perform basic statistical analysis for projects and reports

Create and present quality dashboards

Generate standard monthly and adhoc reports

Addressing ad-hoc request - Addressing ad-hoc Reporting & Analytics requests to assist MNS and other business queries

Internal Processes and Efficiency

Ensure reports developed are using valid accurate and complete data

Investigate any incorrect reports or data discrepancies with EIS

Ensure the effective use of the JAZZ system to log data discrepancies and or data requests

Collaborate with cross functional teams such as EIS, NWG & CSG during projects and data investigations

Prioritise requests and coordinate with EIS to ensure availability, storage, sharing and certification of required information and data integrity

Support data and application design for the implementation of an automated customer analytics

Provide recommendations regarding campaign consolidation, integration, automation and optimisation based upon jobs requests worked upon

Provide more insights into the ways to target customers

Provide assistance & training to individual team members who want to use Power BI to perform self-service analytics

Operational Planning and Management

Plan and coordinate the data extraction and reporting processes

Consider the long term (1-2 years) implications of action from a broader perspective

Identify and exploit new opportunities to grow the business further

Identify innovative ways to use minimum resources to achieve maximum outputs

Have an understanding and keen interest in 4IR tools and frameworks such as Machine learning, Data science and RPA

Customer Satisfaction

Establish and build relationships with all relevant stakeholders.

Understand the nature and scope of needs and requirements and provide value adding data and reports.

Ensure customers needs and requirements are satisfied through appropriate systems, processes and procedures

Drive continues improvement as an important element of analytics and reporting

Other :

Excellent communication and interpersonal skills / Have strong analytical, consultative and communication skills.

Expertise in data interpretation and presentation

Ability to work proficiently in a team as well as independently

Authorities

As per MTN DOA

Collaboration (Formal and Informal Relationships)

Responsibility towards :

Key customers : Wholesale Business Unit (Carrier services, Wholesale solutions, Managed

Networks, Managed Services), Revenue Assurance

Key suppliers : EIS, Network group, EPMO

Qualifications

Job Requirements (Education, Experience and Competencies)

Education :

Minimum of three-year Degree / Diploma in Statistics, Mathematics or Computer Science or related

Fluent in English and any other official South African language

Experience :

Minimum of 3 years’ experience in a Business Intelligence / data analytics environment (Telco Advantageous)

Knowledge and experience in data analytics tools (SQL, Python, SAS, etc.)

Must be proficient in SQL querying, BI software and advanced Microsoft Office skills

Experience working with reporting and visualization tools such as Power BI (Advantageous), SAS, Qlikview etc

Experience working in a medium to large organization

Competencies

Head - Big Picture Focus (10)

Analytical Thinker – Manages the alignment and execution of tactical activities

Problem Solver – Assist in solving business challenges but looks to others for advice and guidance

Operational Value Creator - Executes on innovative commercial practices and indentifies arears for continuous improvements

Heart – Emotionally Intelligent (20)

Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours for others to follow

Supportive People Manager - Is self-aware and supports team capability development through opportunity creation for realising potential

Relationship Manager - Builds professional networks across teams through collaboration and co-operation

Hands – Results Focused (50)

Results Achiever - Drives team objectives and contributes to sustainability of results

Operationally Astute - Clarifies priorities, plans, organizes and co-ordinates the work of others

Apply Before 10 / 03 / 2025

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Reporting Analyst • Johannesburg, ZA

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