Customer Consultant - Baywest MallDis-Chem Pharmacies • Port Elizabeth, ZA
Customer Consultant - Baywest Mall
Dis-Chem Pharmacies • Port Elizabeth, ZA
5 days ago
Job descriptionDis-Chem Pharmacies require the committed services of a Customer Consultant for their Baywest Mall store. Interact with Dis-Chem’s customers, and provide them with the necessary information to address inquiries regarding products and services. Deal with, and help resolve any customer complaints and concerns. Grade 12 / Matric (with at least 60% in English, Afrikaans and Maths Literacy) At least 1-year experience in administration or public relations Strong communication and customer interaction skills Computer literate – MS Office Willing and able to work retail hours Administration / Customer Service / Public Relations qualification Third additional language SAP experience Ensure accurate data capturing and completion of documentation is done Check card balances, card reports and / or statements for customers Manage daily and weekly inventory control cards, magazines, application forms, baby bags, travel kits, promotional items, partner goody bags, free gifts and other promotional items Ensure Accurate Process of Transaction – TRMS – capturing and reporting Manage stock control and shrinkage Checkpoint reversals on statements Check the manual point’s allocation on card reports and statements, to ensure all manual allocations are given through to the Admin Manager on a daily basis Ensure effective internal communication (within customer service / benefits programme) Escalate compliments, complaints and product sourcing to Senior or Regional Customer Consultants daily Manage and report complaints and compliments through the customer service diary Ensure effective external communication (customer feedback) Respond to written or e-mail queries on various platforms Ensure Store Manager and relevant employees are kept informed of all elements regarding the benefit programme Adhere to excellent telephone etiquette at all times according to Dis-Chem’s SOPs Accurate recruitment and capturing of customers Coordinate and manage in-store events and promotions Create a central point of contact for all general queries, compliments and complaints Assist customers with any queries, and refer customers to the appropriate departments where applicable Ensure visibility of the Benefits Programme signage and / or current promotional signage regarding the Benefits Programme displayed at the customer service help desk or till points Be visible on the store floor when a second Customer Consultant can relieve you at the Customer Consultant department Provide relevant benefit programme training to all departments, and ensure implementation of training Adhere to Dis-Chem policies and procedures, SOPs and health and safety rules and regulations Administration of customer relations Strong command of the English and Afrikaans languages Exceptional communication and active listening skills Problem-solving skills Sound analytical skills Patience Honest and trustworthy Time management Ability to lead by example Relevant administration course Knowledge of the POPI and Consumer Protection Act Third additional language Willing and able to work retail hours Valid driver’s license and own reliable transport for travel to meetings and training South African citizen Clear credit and criminal records Market-related salary Medical aid Provident fund Staff account Customer Service jobs
Job title : Customer Consultant - Baywest Mall
Job Location : Eastern Cape, Port Elizabeth
Deadline : December 06, 2025
Quick Recommended Links
- Jobs by Location
- Job by industries
Job Description
Minimum Requirements :
Essential :
Advantageous :
Job Description :
Competencies : Essential :
Advantageous :
Special conditions of employment :
Remuneration and benefits :
Closing Date 24 November 2025
Create a job alert for this search
Customer Consultant • Port Elizabeth, ZA
Related jobs
Commercial Business Development Consultants
ABC Worldwide • Port Elizabeth, Eastern Cape, South Africa
Commercial Business Development Consultants are committed driven results oriented advisers who can work on their own as well as in a team environment writing business in accordance with targets lai...Show more
Last updated: 30+ days ago • Promoted
New Business Development Consultant
Micah Govender Developments • Port Elizabeth, South Africa
New Business Development Consultants x10.Short-Term Insurance (Property & Automotive).Show more
Last updated: 30+ days ago • Promoted
Executive Sales Consultant
Divergent Recruit Pty • Port Elizabeth, Eastern Cape, South Africa
MINIMUM ESSENTIAL QUALIFICATIONS.Relevant Qualification in Sales & Marketing.Must possess mature upmarket sales techniques ESSENTIAL.
Must have excellent communication skills in English.Well pr...Show more
Last updated: 17 days ago • Promoted
Reservations Consultant
Relais & Châteaux • Any, South Africa
We are seeking a detail-oriented and customer-focused.As the first point of contact for our guests and travel partners you will play a key role in delivering exceptional service managing bookings a...Show more
Last updated: 30+ days ago • Promoted
Cortex & Cloud Sales Specialist
Palo Alto Networks • Any, South Africa
We seek a dynamic and experienced Sales Specialist to drive the growth of our Cortex and Cloud business across commercial accounts in the region.
The ideal candidate will operate in a high-growth en...Show more
Last updated: 30+ days ago • Promoted
Consultant - Dgtl. Trnf.
WNS Global Services • Any, South Africa
Delivering end-to-end contact center digital transformation projects for the client Market research across best-in class practices contact center demands evolving trends etc.Understand client digit...Show more
Last updated: 30+ days ago • Promoted
Sales & Purchasing Manager
Profile Personnel • Port Elizabeth, South Africa
Plausibility check and preparation of offers according to specific customer requirements.Comprehensive coordination of the offer phase and project launch.
Interdisciplinary, cross-location cooperati...Show more
Last updated: 30+ days ago • Promoted
Sales / Client Management Team Member
Profile Personnel • Port Elizabeth, South Africa
Well-established company based in Gqeberha are seeking an experienced dynamic salesperson who can double up as a client relationship manager.
Must have 3 to 5 years' experience in similar role.They ...Show more
Last updated: 30+ days ago • Promoted
External Sales Consultant
Profile Personnel • Port Elizabeth, South Africa
To generate new business and grow existing customer base, to meet and exceed sales objectives.Sales and Marketing qualification.
Interior design background (advantageous).Own transport and a valid d...Show more
Last updated: 30+ days ago • Promoted
Contact Centre Consultant - Talent Pool
Medical Aid, Bank, Insurance, Invest & Vitality • Port Elizabeth, Eastern Cape, South Africa
Discoverys core purpose is to make people healthier and to enhance and protect their lives.We seek out and invest in exceptional individuals who understand and support our core purpose and whose ow...Show more
Last updated: 30+ days ago • Promoted
Sales Consultant
Profile Personnel • Port Elizabeth, South Africa
The Sales Consultant is responsible for driving sales in the fencing by identifying potential customers, building strong relationships with key stakeholders, and delivering exceptional customer ser...Show more
Last updated: 30+ days ago • Promoted
Solutions Consultant
Palo Alto Networks • Any, South Africa
The Solutions Consultant is the evolution of the traditional Sales Engineering role aligning how we best serve our customers in understanding their environment providing solution guidance and ensur...Show more
Last updated: 30+ days ago • Promoted
OMF Financial Consultant (Motherwell Shopping Centre)
Old Mutual • Port Elizabeth, Eastern Cape, South Africa
Lets Write Africas Story Together!.Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Provides advice on a specific range of products to a specific alloca...Show more
Last updated: 30+ days ago • Promoted
Customer Success & Advertising Operations
Talent Sam • Port Elizabeth, EC, ZA
Objective : Ensure customer satisfaction and optimize advertising operations to drive retention and revenue.Manage customer onboarding and support processes.
Monitor and optimize programmatic adverti...Show more
Last updated: 30+ days ago
SENIOR INTERNAL SALES CONSULTANT - WALMER, PORT ELIZABETH
Red Cat Recruitment • Port Elizabeth, South Africa
SENIOR INTERNAL SALES CONSULTANT.Person must be able to start immediately!.Strong computer skills (MS Office, Email / Internet).
Strong selling skills experience coupled with a proven track record i...Show more
Last updated: 30+ days ago • Promoted
Costs Accountant
Talent Scout Recruitment • Uitenhage, South Africa
A national supplier of quality to various markets with operations in five provinces, is seeking a thorough and committed individual for the position of Cost Accountant for its Finance operations in...Show more
Last updated: 30+ days ago • Promoted
Technical Sales Consultant
Profile Personnel • Port Elizabeth, South Africa
Identifying and Acquiring New Business.Conduct process evaluations and introduce constant improvement initiatives utilising the latest technology available.
Maintain and Grow Existing Customer base ...Show more
Last updated: 30+ days ago • Promoted
Service Consultant - Fixed Term Contract (PE&JHB)
Medical Aid, Bank, Insurance, Invest & Vitality • Port Elizabeth, Eastern Cape, South Africa
Discoverys core purpose is to make people healthier and to enhance and protect their lives.We seek out and invest in exceptional individuals who understand and support our core purpose and whose ow...Show more
Last updated: 30+ days ago • Promoted