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Customer Service Internship 2026 / 2027

Customer Service Internship 2026 / 2027

Oxford University Press Southern AfricaZA
6 days ago
Job description

Job title : Customer Service Internship 2026 / 2027

Job Location : Western Cape,

Deadline : October 23, 2025

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Principal Accountabilities :

  • Provide an efficient and on time response to inbound calls and to process orders so that customer needs are met
  • Answer calls in line with set standards to resolve customer queries
  • Handle customer call courteously, efficiently, and promptly
  • Receive product training to be able to promote products to customers
  • Follow up with internal teams on customer queries
  • Communicate progress of queries to customer
  • Provide requested documentation to customer e.g., backorder reports, proof of deliveries, price lists etc.
  • Gain exposure to and develop an understanding of :

  • The educational publishing industry
  • The customer service environment
  • OUPSA product
  • Supply chain, warehouse and distribution processes
  • Database maintenance
  • Data capturing
  • SAP, MS Office
  • Qualifications and Experience :

  • A diploma or degree in a relevant field
  • Experience in a call centre or customer care role will be an advantage
  • Computer literacy – Word, Excel, PowerPoint
  • South African citizen
  • Access to reliable transport
  • Customer Service  jobs
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    Customer Service • ZA

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