Intermediate Support Engineer

Job Description

Purpose of the Role :

The Mid-Level Support Engineer is responsible for providing technical support, troubleshooting, and maintenance for client and internal systems. This role ensures moderate-level issues are resolved efficiently, assists with system installations and updates, and contributes to overall IT operations.

Key Responsibilities :

• Troubleshoot and resolve moderate hardware, software, and network issues.
• Install, configure, and maintain hardware and software components.
• Monitor system performance, ensuring backups and system integrity are maintained.
• Assist in patch management, system updates, and routine maintenance tasks.
• Document issues, resolutions, and standard operating procedures.
• Collaborate with senior engineers and IT teams to address complex problems.
• Maintain awareness of current technologies and best practices in IT support.

Requirements

Minimum Requirements :

Requirements

Technical support, server support, network support troubleshooting, diagnostics, software installation, software updates, it support