Senior Product Owner - Digital Freight Services

Overview

Our client, a leading logistics company, is seeking a Senior Product Owner - Enterprise Service Catalogue to join their team. The role drives the creation, commercialization and implementation of the Company’s service catalogue for Airfreight & Sea freight, and designs how they build, organise, and roll out the service catalogue so it becomes part of all digital products for customers.

Location : Kempton Park, Johannesburg

Job type : Permanent position – operating in a hybrid environment

Responsibilities

• Facilitate the creation and refinement of product and service definitions for enterprise-level Airfreight & Sea freight offerings.
• Ensure product and service definitions are aligned with the company’s overall strategic goals, customer needs, and industry trends.
• Collaborate with the global Enterprise Service Catalogue team and cross-functional teams to translate business requirements into technical specifications and product features.
• Drive and verify the implementation of the Enterprise Service Catalogue into our various customer facing applications and digital solutions.
• Serve as the liaison between business units, global teams, and IT departments to gather input, define needs, and create alignment on product / service offerings.
• Act as a key point of contact for Airfreight & Sea freight product and service definition-related inquiries and support throughout the lifecycle.
• Communicate changes and requirements to the Enterprise Service Catalogue to internal stakeholders.
• Create and maintain clear, comprehensive product and service implementation documentation, user stories, and use cases.
• Ensure that documentation is up-to-date, well-organized, and accessible to relevant stakeholders.
• Work with internal teams and stakeholders to gather and verify requirements for Airfreight & Sea freight products and services.
• Communicate demand and requirements to the global Enterprise Service Catalogue team and follow up on the actual implementations.

Minimum Requirements

Skills Required

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