Job title : Readvertisement Warranty Technician Global Grade 08
Job Location : Gauteng,
Deadline : October 12, 2025
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Key Output
Achieve warranty balance score card targets and KPI’sControl cost effectively on normal types of warranty claimsProvide support for Warranty resolutionEnsure effective self-management and performance ownership, driving warranty and service WIPProvide feedback on warranty issues to supervisors and artisansDecide on Warranty fitness of jobs / Prepare and ensure warranty claims are claim fitDevelop / training on warranty skills for supervisors and artisansQualification, Experience and Competencies
Grade 12Qualified Artisan will be advantages, (Mechanic in relevant trade e.g Diesel Mechanic / Heavy EquipmentMechanic or relevant qualification4 year’s post apprentice / learnership experience (1 years post red seal qualification as an artisan)Machine general technical knowledge and applied skills also understand warranty service principlesApplicable product knowledge and good understanding of Caterpillar warranty process / systemBasic financial acumen L1, Influencing and negotiating L1Technical report writing skill L1, Customer responsiveness L1Organisational awareness L1, Attention to detail L1Computer literate (MS Office, SIS & SAP / CRM – Warranty role) a mustProblem solving and failure analysis skills L1Engineering / Technical jobs