Complaints Administrator

Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

The purpose of this role is to support Old Mutual Insurers’ Customer Experience General Complaints function in the administration of complaints handling. Support an independent process for General Complaints that cannot be resolved through the organisations level 1 Complaints process.

Recruitment Process

• TA Interview : This will be a discussion with a member of the Talent Acquisition Team to give you an understanding of our business, our culture & values and more context on the role. It will also allow us the opportunity to get to know you more and ensure OMI can meet your career aspirations.
• Panel Interview : This will be with 2 members of the Senior Leadership of the Hiring Team and 1 member of the HC Leadership Team.
• Technical & Psychometric Assessments : These will depend on the role and will sometimes happen concurrently with Vetting through an external service provider & Internal Verification.
• Final Feedback.

Responsibilities

Service Delivery

Continuous Improvement

Manage Quality People Practices

Minimum Requirements

Skills

Consultative Selling, Customer Complaint Management, Customer Experience (CX), Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Satisfaction, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Office Administration, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling

Competencies

Education

Bachelor of Commerce (BCom) : Business Administration (Required), NQF Level 3 & NQF Level 2 - Below school leaving

Closing Date

14 October 2025 , 23 : 59

Equal Opportunity Statement

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question. The Old Mutual Story!

#J-18808-Ljbffr