Admin and Travel Assistant

Key responsibilities

• Communication with new and existing clients : Request and guide clients on how to complete a variety of forms. Process completed forms to ensure accuracy and completeness Transfer received information to various official online platforms in both SA and the USA, including company tracking processes.
• Liaise with team members, clients and travelers to ensure timely departure, support whilst traveling and changes with returns as needed.
• Communicate and support team members each member has own responsibility while our strength lays in our individual and collective ability to prioritize activities on a daily, even hourly basis, and to support one another to ensure the prioritize activity gets done.
• Constant tracking of process, feedback to clients and adjustments as needed.

Please note : the industry has high seasonal impact during which times teams member is required to work after hours and weekends from home.

Qualifications and skills