Spitz - Store Manager - Mitchells Plain, Cape Town
AVI LimitedCape Town, Western Cape, South Africa2 days ago
Job descriptionCultivate a service-driven culture, ensuring customers receive a world-class experience Implement action plans based on mystery shopper feedback to continuously elevate service standards Build strong relationships with customers and maintain a loyal client base Provide in-store coaching and continuous training to refine sales and service skills Recruit, mentor, and develop a high-calibre retail team that embodies our brand values Drive performance through structured Individual Performance Agreements (IPAs), one-on-one coaching, and meaningful feedback sessions Recognise and reward excellence while ensuring accountability with clear expectations Foster a positive and motivating work environment that encourages growth Monitor daily sales performance and ensure every team member contributes to store targets Analyse the income statement and manage expenses to maximise profitability Maintain optimal stock levels in alignment with customer demand and store needs Ensure compliance with in-store controls, visual merchandising standards, and premium store presentation Use key retail disciplines to manage store operations efficiently Deliver on key metrics, including trading density, basket size, and salary-to-sales ratios Align team performance with brand goals, ensuring a seamless and luxurious shopping experience Minimum of 5 years’ retail experience At least 12 – 18 months of management experience in a retail environment A deep understanding of the retail landscape, including brand positioning and customer engagement Matric / Grade 12 (essential) Tertiary Retail Qualification (advantageous) Knowledge of Industrial Relations (IR) laws and ability to initiate enquiries Strong understanding of profit & loss statements and retail financials Experience in merchandising, stock control, and store administration Ability to recruit and build a team that represents a luxury retail brand Sales / Retail / Business Development jobs
Job title : Spitz - Store Manager - Mitchells Plain, Cape Town
Job Location : Western Cape, Cape Town
Deadline : November 02, 2025
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Your Role
As a Store Manager, you will be responsible for delivering an exceptional customer journey while ensuring operational and sales excellence. You will lead a passionate team, uphold the highest standards, and guarantee that every aspect of the store reflects the luxury, sophistication, and prestige that define our brand.
Reporting to : Regional Manager
Team : Permanent & Flexi Staff within the store
Key Areas of Impact
Creating an Exceptional Customer Experience
Inspiring and leading a high-performance team
Driving Sales and Operational Excellence
Achieving Business Targets
What It Takes to Succeed
Experience that set you up for success
Qualifications & Certifications that will contribute to your success
Additional Requirements that will enhance your impact for success
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Store Manager • Cape Town, Western Cape, South Africa
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