Workforce Planner

Overview

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

Were part of Super Group the NYSE-listed digital gaming company behind some of the worlds leading Sports and iGaming brands.

At DigiOutsource we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products customer experience and security. Were empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.

Who we’re looking for

Were on a thrilling journey of growth and innovation and we need passionate driven individuals to join us. At DigiOutsource every day is action-packed and we expect you to bring your return youll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer Supercharge your career with us and be part of something extraordinary.

Why we need you

Were on a mission to create extraordinary experiences for our customers and we believe that your unique skills passion and superdrive will help us achieve our vision.

As a Workforce Planner (Rostering) youll be supporting the delivery of balancing service level objectives with employee availability business needs and compliance requirements covering developing maintaining and optimising staff schedules to ensure efficient coverage of the contact centre operation. This will help us excel at providing a super class customer service to stay ahead of the game.

What youll be doing

As part of your role your responsibilities will include :

Responsibilities

Rostering & Scheduling

• Create and maintain Customer Service Host and Team Manager rosters that align staffing levels with forecasted contact volumes across all channels (voice chat email).
• Ensure rosters support 24 / 7 operational coverage considering peak periods promotional events and regulatory obligations.
• Adjust schedules in response to real-time performance data absence trends and business updates.
• Manage shift swaps leave requests and other scheduling exceptions while maintaining adequate coverage.

Workforce Planning

Reporting & Analysis

Stakeholder Engagement

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills

The necessary skills that we require for this role include :

Desirable skills

It would be great if you also have some of the following skills :

Our values

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are :

What youll get back

We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes :

Were dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.

Your hard work and achievements wont go unnoticed. Our innovative Performance Tool ensures you receive regular constructive feedback helping you to continuously improve and reach your full potential.

Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.

Free Daily Meals

Free Massages On-site

Free On-Site Gym

Group Life Cover

Funeral Fund Benefit

Financial Services Assistance

Curro School Fees Benefit

Income Continuation Benefit

Leadership Training

Referral Bonus

Medical Aid Subsidy

Free Sleep Coaching

On-site Barista

Retirement Annuity Subsidy

Team socials

Be part of that Superclass feeling.

At Super Group diversity is part of our DNA. With teams across 16 countries 85 nationalities and 20 languages we take equal opportunities seriously championing a supportive inclusive and empowering environment wherever you are in the Group.

Its all about putting your experience first and ensuring honesty and fairness in all we do.

Here your growth is supported and your contributions valued.

Game on!

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore a qualification verification check will be done. By applying for this role and supplying the necessary details you hereby grant us permission to apply for these checks. This will be done in a confidential manner and solely for the purposes of verification.

Should you not hear from us within 2 weeks please deem your application as unsuccessful.

The perfect place to work play and grow!

Key Skills

GIS,JAWS,Military Experience,Business Management,Emergency Management,Joint Operations,Production Planning,Relationship Management,Strategic Planning,ERP Systems,Exercise Planning,MRP

Employment Type : Full-Time

Experience : years

Vacancy : 1

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