Training Manager - BPO

Job Description

We are looking for a dynamic, self-motivated, results-oriented individual who is deeply passionate about learning – from building job readiness skills in new entrants to the world of work to delivering learnerships and talent development programmes.

Strong facilitation and coaching skills, assessor and / or moderator registration, customer and learner centricity and excellent interpersonal skills are non-negotiable.

Requirements

Facilitation of accredited and non-accredited learning programmes across all levels, coaching and supporting learners, conducting assessments and moderation in alignment with SETA regulations, measuring the impact of learning interventions.

Key Responsibilities

• Facilitate accredited and non-accredited programmes including completion and remediation of formative assessment activities
• Coach, guide and support learners including structure and quality of portfolios of evidence
• Complete accurate and detailed administration including attendance registers, annual training reports, learner feedback forms, facilitator reports2. Assessment and Moderation
• Conduct outcomes based assessment in compliance with the QMS and SETA requirements :
• Evaluate summative assessments using the VACS assessment principles
• Provide written and / or verbal feedback to the learners
• Remediate assessments
• Conduct moderation of outcomes based assessments in compliance with the QMS and SETA regulations
• Complete accurate and detailed administration including assessment feedback documents, assessor and moderator reports, portfolio tracking templates, learner results trackers3. Learning Impact Measurement
• Measure the impact of learning interventions :
• Complete, collect and capture learner feedback forms after facilitation
• Facilitate completion and capture Voice of the Learner feedback with learners four weeks after training per group respectively
• Compile and communicate ROI reports.
• Compile client reports4. Instructional Design
• Update existing learning material
• Quality assure existing content
• Ensure content is fit for purpose and manageable
• Contextualise case studies and activities to ensure relevance
• Ensure the assessment tools are valid and appropriate
• Plan and manage implementation of allocated projects within budget, time and resource parameters
• Maintain professional communication and relationships with clients, service providers and learners
• Identify, mitigate and escalation risks
• Ensure compliance with QMS, SETA regulations and applicable legislative requirements at all times
• Complete accurate and detailed administration including updated project plans, risk logs

Qualifications

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