Practice Success Consultant

Practice Success Consultant in Johannesburg

Showing 7 Practice Success Consultant jobs in Johannesburg

Job Description

Location : Hybrid – Johannesburg

Employment Type : Full-Time

Industry : SaaS | Global HR Tech | Client Success

WatersEdge Solutions is partnering with a global HR tech innovator to hire a hands-on, strategic Manager, Customer Success . This is a rare opportunity to lead a high-impact team of Customer Success Managers (CSMs) in Johannesburg—where you’ll shape best practices, coach rising talent, and drive revenue growth through exceptional service delivery.

About the Role

In this leadership role, you’ll lead by example—coaching your team in real-time, joining calls when needed, and helping shift the team from reactive problem-solving to proactive client engagement. You’ll collaborate cross-functionally with Sales, Operations, and Product teams to improve customer experience and retention, while owning key metrics like Net Dollar Retention (NDR).

Key Responsibilities

• Lead, mentor, and manage a team of Customer Success Managers
• Support customer success excellence through direct engagement and strategic oversight
• Guide the team in identifying and acting on expansion opportunities
• Own expansion and retention KPIs (e.g., NDR)
• Identify process improvements to scale smarter and deliver consistently excellent experiences
• Collaborate across departments to resolve client issues and optimise the EOR journey
• Represent the customer voice internally to shape product and service direction

What You’ll Bring

Nice to Have

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Customer Success Associate - Rosebank

Johannesburg, Gauteng SA Sales Fraternity

Posted 16 days ago

Job Description

About the Company :

Were looking for a Customer Success Associate to be part of our Sales and Success team. We work with home and field service companies designing cutting-edge technology to help them better quote, schedule, manage, invoice, and collect payments from their customers. We are growing fast - but weve just scratched the surface of what we want to accomplish for our customers.

About the Role :

The Customer Success Associate will focus on increasing product adoption and customer retention through effective customer relationships. This position involves high level of customer interaction via calls and online meetings, responding to emails and chats in a timely manner, as well as participating in cross-functional product-related meetings.

The right person for this job enjoys working with customers, has a technical aptitude on business applications, has a strong customer focus, exhibits the right communication skills, and is able to consult with clients on how to use products to improve and grow their business.

Duties & Responsibilities :

Requirements :

Youll report directly to the Head of Sales & Success...

Salary : R18,000.00 - R20,000.00 + Commission & Incentives (Negotiable)

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Relationship Management

Sandton, Gauteng R - R Y ICTEngage

Posted today

Job Description

We are seeking a proactive and client-focused Customer Service / Client Relationship Executive to join our team. This role focuses on nurturing client relationships after the initial sale, upselling opportunities, and providing product training with emphasis on Microsoft 365.

Duties & Responsibilities :

Requirements :

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Customer Success Lead

Posted today

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Customer Success Specialist Internship

Sandton, Gauteng R - R Y TTI Bursary Management

Posted today

Job Description

Salary : R16 527 per month

Duration : 12 months (start on 1 October 2025) with potential for renewal

Role Description

To serves as the primary point of contact between the company and its clients, ensuring that customers achieve maximum value from products or services.

Qualifications & Skills

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Customer Success Manager – B2B Marketing

Posted today

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Customer Success Manager, Direct South Africa

Randburg, Gauteng R - R Y Uber

Posted today

Job Description

What You’ll Do

What You’ll Need

Why join?

Apply today and step into a role where your skills will shape the future of global B2B marketing.

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