Business Intelligence, Analysis & Systems Manager

Overview

Business Intelligence, Analysis & Systems Manager at SA Metal Group (Pty) Ltd .

The company is looking for an experienced and dynamic Business Intelligence, Analysis & Systems Manager to lead our team of Business Analysts. This strategic role bridges the gap between what the business needs and the technology solutions available. The successful candidate will be responsible for managing the entire lifecycle of system enhancements—from scoping and design through to deployment—and ensuring the ongoing stability of these systems via dedicated application support. Furthermore, the successful candidate will lead a team in developing and executing strategic projects, govern master data, and proactively find new opportunities to drive business efficiency and growth.

Note : Only applications through Dittohire will be considered. DO NOT send your CV / job application via email.

Key Responsibilities

• Team Leadership & Management : Lead, mentor, and manage the performance and professional development of the BI team; allocate BI and BA resources effectively across projects and support activities to ensure optimal workload distribution; foster a collaborative environment that encourages knowledge sharing and high performance; set clear objectives, conduct regular performance reviews, and provide constructive feedback to team members.
• Application Support Management : Establish and oversee a Tier 2 support desk managed by the BI team for business-critical applications and systems; ensure timely triage, prioritization and resolution of incoming support tickets, bugs, and data-related queries; analyse support trends to identify root causes and recommend permanent solutions such as system enhancements, bug fixes, or improved user training; act as a key escalation point for complex or high-priority issues, coordinating with technical teams to ensure swift resolution; manage communication with business users regarding ticket status, resolution timelines, and system outages.
• System Development Lifecycle (SDLC) Management : Oversee the scoping of operational system changes, working closely with business stakeholders to define clear requirements, deliverables, and success criteria; lead the creation of intuitive and user-centric UI / UX designs and wireframes for new features and systems; develop and manage comprehensive testing strategies, including User Acceptance Testing (UAT); plan and execute seamless system deployments and deliver effective user training programs.
• Strategic Project Development & Execution : Develop and lead strategic initiatives by identifying opportunities for significant process optimisation, system innovation, or competitive advantage; construct and present compelling business cases to senior leadership, including cost-benefit analysis, ROI projections, and feasibility studies; execute and manage strategic projects from inception to completion, ensuring they are delivered on time, within scope, and on budget; define KPIs to measure and report on the business impact and success of strategic initiatives.
• Business Intelligence & Data Governance : Act as a key resource for business departments, assisting with reporting needs, dashboard creation, and data analysis; support and contribute to the company\'s Master Data Management (MDM) strategy, ensuring the accuracy, consistency, and integrity of core business data; assist business with complex Excel analysis.

Qualifying Criteria

Qualifying Attributes

We regret that it is not possible to contact all unsuccessful applicants. Applicants who have not been contacted within fourteen (14) days from the date of their submission should consider their application unsuccessful.

Please note that the successful candidate will receive a formal, written offer of employment after all applicable pre-employment checks have been completed. This offer will only be valid if it is signed by a company representative authorized to make such an offer. Representations made on behalf of the company in any other form do not constitute valid offers of employment and should not be construed as such.

#J-18808-Ljbffr