Technical Call Centre Operator

A career opportunity exists at REINHARDT TRANSPORT GROUP Technical Services, Nigel for the position of :

TECHNICAL CALL CENTRE OPERATOR

Job Summary : (not limited to)

• Answering or making calls related to vehicle on road breakdowns.
• Responding efficiently and accurately to calls received.
• Engaging in active listening, confirming, and clarifying information to ensure procedural activation of support staff.
• Constant follow up and feedback on all calls received.
• Utilising software, databases, and relevant tools appropriately to ensure swift resolution of all calls received.
• Adhere to all company policies and procedures
Requirement :
• Matric
• Minimum 2 years experience in Technical / Mechanical environment.
• Understanding Truck and Trailer functionality and terms.
• Shift (Day & Night) and weekend work required.
• Proficiency with computers, Word, Excel, Tracking etc.
• Excellent written & verbal communication skills.
• Strong time management and decision-making skills.
• Fluency in multiple languages will be an advantage.

Remuneration :

To be discussed in the interview