Guest Relations

Guest Relations Consultants main task is to ensure that the needs and requests of the Guests are met, and that each Guest has a memorable stay. This position has the responsibility of dealing with Guests daily. The duties include Guest handling as well as performing administration tasks. You are required to obtain reservation information and offer valuable information to Guest regarding accommodation, services, and activities. They will act as the Communications hub of the hotel, distributing information without delay to the relevant people and departments.

KEY FOCUS AREAS

• Perform the Reception functions related to all guest touch points, including guest interaction, hosting duties and administrative tasks.
• Obtain all required reservation information prior to arrival, following up on arrival details on the day.
• Meet and greet guests, perform the guest arrival experience including all amenities, welcome and check-in.
• Perform the guest departure experience, including payment of the account and obtaining keys where applicable, check out, lunch packs, and farewell.
• Offer guests information regarding all services, accommodation, and facilities.
• Ensure ultimate guest relations in the Hotel, ensuring that the personal attention level is maintained.
• Be present for the hosting of meals when required.
• Conduct periodic room checks and checks of the guest areas, ensuring that housekeeping standards are maintained.
• Effectively communicate reservation information and guest preferences / dietary requirements to all departments prior to arrival and throughout the stay.
• Communicate effectively within the company and property as well as with third parties (such as staff at the park gates, tour operators and travel agents, transfer companies, etc.
• Follow approved company and property sustainability practices as outlined in the company's Sustainability Group Standards and related documents.
• Demonstrate flexibility and adaptability towards changing working hours and shifts according to the requirements of a 24-hour operation.

REQUIREMENTS - QUALIFICATIONS AND SKILLS