HR Business Partner - Cape Cadogan Boutique Hotel & Upper Union Restaurant

Overview

We are looking for an HR professional who leads with care and delivers with confidence. Supporting a team that values warmth, consistency, and professionalism, the HR Business Partner will play a critical role in shaping culture, supporting leaders, and ensuring compliance and structure are never at odds with humanity. Based on-site at Cape Cadogan Boutique Hotel and Upper Union Restaurant, this role offers the opportunity to make a tangible impact in a fast-paced, people-first hospitality environment.

This is a hands-on role requiring equal parts emotional intelligence, strategic thinking, and administrative precision. You will partner closely with the General Manager and department heads to ensure operational excellence and a values-driven employee experience.

Key Responsibilities

• Act as the primary HR contact for all day-to-day queries and people matters.
• Partner with the General Manager and HODs to reinforce a high-performance, inclusive team culture.
• Support the delivery of consistent, human-centered employee experience across departments.
• Manage the end-to-end recruitment process, ensuring efficiency and legal compliance.
• Lead warm, structured onboarding processes aligned to brand and operational needs.
• Support performance reviews, KPIs, probation feedback, and appraisals.
• Manage employee relations, including disciplinary and grievance processes.
• Engage directly with shop stewards and trade unions, maintaining open, constructive dialogue and supporting wage negotiations and procedural fairness.
• Coach managers in handling IR matters with legal and emotional intelligence.
• Identify training gaps and coordinate relevant internal and external learning interventions.
• Track compliance with skills development and employment equity obligations.
• Support succession planning and the development of internal talent pipelines.
• Maintain all HR records, including contracts, performance documentation, and leave registers.
• Prepare monthly payroll input and liaise with central payroll for accurate processing.
• Ensure full compliance with BCEA, LRA, EE Act, and company policies.
• Standardise and maintain current documentation, job descriptions, and SOPs.

Required Skills & Experience

Maximizing Your Impact as a Member of the More Family Collection

Company Values

We Create Opportunities And Experiences For People To Enrich Their Lives. Our Values Guide Our Behaviours And How We Act, And They Help Us Find The Right Partnerships For Growth.

Be AWARE (the “thoughtful” value) Eyes and ears open Arrive ready Be human

Respond GENEROUSLY (the “more” value) Always respond Give more, do more Have a mindset of abundance

Strength in DIVERSITY (the “family” value) Act in harmony Work together Act inclusively

Make it BETTER (the “continuous improvement” value) Positively influence Keep learning Own it

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Other

Industries : Hospitality

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