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Communications + Admin Specialist

Communications + Admin Specialist

Activate TalentZA
20 days ago
Job type
  • Remote
  • Quick Apply
Job description

Job Title : Communications + Admin Specialist

Job Type : Full-Time

About the client :

This client is a coffee-sommelier-founded luxury coffee brand. Our hero product, Craft Coffee Concentrate, is a premium coffee super-concentrate that combines the ease of instant coffee with premium, sommelier-grade flavor profiles. We sell our products through DTC online, grocery, coffee shops, restaurants, and hotels. We are family-owned and we operate in a fast-paced, startup environment.

Site : drinkkloo.com; IG : @drinkkloo

Notable press :

Bon Appetit - Best Cold Brew Subscriptions; Best Instant Coffee

Food & Wine - Best Cold Brew Coffee Concentrates

Key Role Responsibilities :

Outreach :

  • Connect with (a) social media influencers and content creators and (b) potential retailers that align with our brand values and target audience.
  • Experience / ability to identify influencers is a plus, but not required.
  • Foster relationships with influencers and retailers through consistent communication and collaboration.
  • Maintain and update outreach records in our CRM system.

Customer Experience & Support :

  • Serve as the primary point of contact for customer inquiries via phone, email, and chat, ensuring timely and effective resolution of issues and improving customer experience.
  • Collaborate with the marketing and sales teams to ensure alignment on customer communication and promotions.
  • Generate reports on customer feedback and service metrics to identify trends and improve processes.
  • Administrative :

    Manage day-to-day administrative tasks, including order processing, inventory management, and data entry.

    Requirements

    Qualifications :

  • Excellent English, communication and interpersonal skills.
  • Bachelor’s degree in Business Administration, Communications, or a related field.
  • Proven experience in sales, customer service and / or administrative roles, preferably in the eCommerce or luxury goods industry.
  • Strong attention to detail and organizational abilities.
  • Proficiency in CRM software, Microsoft Office Suite, and data management systems.
  • Benefits

    Benefits :

  • Flexible working hours and remote work opportunities.
  • Direct engagement with founders (listed below) and opportunity to get in on the “ground floor” of a growing startup.
  • Significant training and professional development opportunities.
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