Product Owner

The ideal professional will have a strong feel for service journeys and knows how to turn strategy into a clear, delivery-ready roadmap. The role sits in a mature, technology-focused environment where Agile ways of working are fully embedded and cross-functional collaboration is the norm.

Additionally this role is suited for a Product Owner that thrives in guiding the vision for customer-servicing capabilities, translating strategic goals into features and ensuring teams stay aligned on priorities. The environment values curiosity, calm decision-making, and someone who can connect business needs with customer experience in a practical, grounded way.

Key responsibilities (among others)

• Setting and communicating the product vision so teams and stakeholders are aligned
• Translating broader business goals into a prioritised and continuously updated roadmap
• Working closely with teams and stakeholders to validate needs, gather requirements, and shape delivery
• Owning and refining the product backlog; focusing on value and clarity
• Contributing to Agile ceremonies; keeping momentum and removing ambiguity
• Writing user stories and acceptance criteria that are clear, testable, and aligned to user value
• Supporting the full product lifecycle; from concept to continuous improvement
• Keeping an eye on the market; understanding competitors, trends, and customer expectations
• Tracking performance using agreed metrics; identifying opportunities for optimisation
• Using research and data to validate product decisions and maintain customer-centricity

Key requirements

Core competencies required :