Product Operations Lead (Product Owner) (CH1185)
CapitalHKuils River, South Africa3 days ago
Job descriptionRelationship Building Attention to detail Exceptional communication Conflict resolution skills Leadership Product Lifecycle & Customer-Facing Coordination OEM Lifecycle & Partner Management SLA Adherence & Time Management Operational Escalation Analysis & Resolution Analytical & Facilitation Skills Align product goals with business objectives and performance metrics Own and communicate product vision across teams and stakeholders Ensure customer-facing product components reflect agreed business outcomes Identify and escalate risks early to prevent delivery disruption Propose mitigations and maintain operational stability across customer-facing flows Ensure adherence to agreed SLAs across operational workflows Implement corrective actions when SLA breaches occur, and escalate where necessary Lead and mentor BA and operations staff Ensure high-quality requirements and effective cross-functional handoff Triage and resolve operational escalations into the product area, especially those impacting customers Analyse recurring operational escalations and present actionable requirements or solutions to prevent recurrence Maintain clear documentation of escalation patterns and resolution strategies Collaborate across business, IT, and other product teams Build trust and facilitate decision-making with stakeholders Manage dependencies and ensure alignment across functions Communicate effectively across technical and non-technical audiences, ensuring clarity, alignment, and trust Deliver concise, actionable updates to stakeholders on SLA performance and operational risks Own onboarding, configuration, and deprecation of OEMs Manage Trustonic integration and device provisioning logic Respond to inbound queries from repair centres and external partners Maintain OEM roadmap and ensure backend alignment with customer-facing logic We are committed to fair and inclusive hiring. All suitably qualified applicants are welcome to apply. Preference may be given in line with our client’s Employment Equity plan and applicable legislation. Applicants must have the legal right to work in South Africa at the time of application. Only shortlisted candidates will be contacted. If you do not hear from us within 30 days, please consider your application unsuccessful. Please include your current remuneration (CTC), salary expectation, and notice period (optional but helpful for screening). By applying, you consent to the processing of your personal information for recruitment purposes in accordance with POPIA.
The Product Operations Lead ensures smooth execution, operational support, and lifecycle management of all customer-facing components within the Product Portfolio. This role bridges delivery, stakeholder engagement, and operational escalation, driving clarity across BA and ops teams, coordinating OEM lifecycle activities, and ensuring that customer-facing product experiences are stable, compliant, and aligned with business expectations. Additionally, the Product Operation Lead supports Agile execution, manages inbound queries, and ensures product outcomes meet business and customer needs. The role also includes leading and mentoring a team of Business Analysts and operational personnel to foster excellence in delivery and performance.
Qualification and Experience :
- Relevant IT degree / diploma or Diploma / Degree in Business Administration or related
- Certified Product Owner (CPO) – Highly beneficial
- Minimum 5-years in product operations, delivery or product ownership
- Experience in a software development team that is diligently applying Agile / Scrum principles, practices, and theory is preferred
Functional Competencies :
Key Performance Areas :
Vision, Goals and Measurement
Risk Mitigation
BA & Ops Team Leadership
Stakeholder Management
OEM Lifecycle Management
General
Create a job alert for this search
Product Owner • Kuils River, South Africa
Related jobs
We are seeking a strategic and technically savvy AI Product Owner to drive the vision, roadmap, and execution of AI-powered solutions that deliver measurable business value.This role bridges busine...Show moreLast updated: 30+ days ago
- Promoted
Technical Product Owner
CuriskaCape Town, South Africa Hiring : Technical Product Owner (Cape Town and Johannesburg).Gather and document stakeholder requirements.Define clear, well-scoped user stories with acceptance criteria.
Ensure alignment through st...Show moreLast updated: 30+ days ago
- Promoted
Product Owner
The Legends AgencyCape Town, South Africa Drive innovation and compliance solutions in the SaaS sector.Stellenbosch | R50,000 R75,000 CTC (based on experience) | 8am to 5pm.
Our client is a forward-thinking organisation specialising in soft...Show moreLast updated: 30+ days ago
AI Product Owner
Optimal Growth TechnologiesCape Town, Western Cape, South AfricaRemote
- Promoted
Lead Generator
HR GenieTable View, South Africa Researcher Corporate Meeting Development.Basic Salary : R12,000 R20,000 per month (based on experience).Computer & Internet Allowance : R1,000 per month.
Bonus : 2% on paid-up deals (meetings per...Show moreLast updated: 30+ days ago
- Promoted
Sales Executive (CPT Hybrid)
Datafin IT RecruitmentBellville, South Africa A dynamic provider of Cloud-based Operating Solutions seeks a Sales Executive with 3-5+ years in Sales roles within SaaS, custom software, digital transformation, or B2B technology sectors.This is ...Show moreLast updated: 12 days ago
- Promoted
Product Operations Lead (Product Owner) (CH1185)
CapitalHKuils River, South Africa The Product Operations Lead ensures smooth execution, operational support, and lifecycle management of all customer-facing components within the Product Portfolio.
This role bridges delivery, stakeh...Show moreLast updated: 4 days ago
- Promoted
Operations Manager
HR GenieBellville, South Africa Operations Manager : Sales Floor.The Operations Manager : Sales Floor leads the team responsible for accurately and efficiently processing Member orders and recognition data, ensuring seamless order ...Show moreLast updated: 19 days ago
- Promoted
Test Analyst
Communicate RecruitmentStellenbosch, South Africa Analyse business and technical requirements to create effective test plans and test cases.Perform functional, regression, integration, system, and user acceptance testing.Execute manual and (where ...Show moreLast updated: 4 days ago
- Promoted
Product Owner
ABC WorldwideCape Town, Western Cape, South Africa The ideal candidate for this role : .Assist Product Manager and help drive feature development against business OKRs(Objectives and Key Results).
Creating a product road map based on this vision.Write...Show moreLast updated: 30+ days ago
- Promoted
- New!
Product Owner
EqplusCape Town, Western Cape, South Africa This is a permanent role and is based in Cape Town.The ideal professional will have a strong feel for service journeys and knows how to turn strategy into a clear delivery-ready roadmap.The role si...Show moreLast updated: 10 hours ago
- Promoted
Manager : Digital Product and Business Development
Joubert and AssociatesWellington, South Africa Bible Media is a Christian Media Ministry, producing and providing content to inspire the Christian Way.The organisation underwent a process of digital transformation and is currently building a mo...Show moreLast updated: 13 days ago
- Promoted
In-Store Financial Advisor Team Leader
One SparkBellville, South Africa At Dis-Chem Life, we are passionate about helping customers access financial solutions that fit their lives.Our Instore Financial Advisors are at the heart of this mission, bringing expert guidance...Show moreLast updated: 4 days ago
- Promoted
QUARRY MANAGER
West Coast PersonnelMalmesbury, South Africa Oversee and manage day-to-day quarry operations in line with Health & Safety requirements.Drive production efficiency and ensure daily targets are met.
Take decisive action during plant / fleet br...Show moreLast updated: 4 days ago
- Promoted
Product Owner
EQ PlusCape Town, South Africa The ideal professional will have a strong feel for service journeys and knows how to turn strategy into a clear, delivery-ready roadmap.
The role sits in a mature, technology-focused environment whe...Show moreLast updated: 4 days ago
- Promoted
Product Operations Lead
OutsidecapitalCape Town, Western Cape, South Africa We are partnering with a market-leading financial services provider that serves as the innovation engine for one of South Africas largest and most beloved retail groups.
They are on a mission to del...Show moreLast updated: 3 days ago
- Promoted
Sales Operations Manager (Parow)
Swift Human ResourcesParrow, South Africa Position available for a Sales Operations Manager.Kindly apply if you meet the minimum requirements.Should you not hear back from us within 2 weeks consider your application as unsuccessful.Show moreLast updated: 2 days ago
- Promoted
Senior Product Owner - (CONTRACT)
PM ConnectionCape Town, South Africa The Product Owner II is a member of the agile team, responsible for defining user stories and prioritizing the team backlog to streamline the execution of program priorities while maintaining the c...Show moreLast updated: 30+ days ago
- Promoted
Senior Software Developer (CH1181)
CapitalHPaarl, South Africa Our client develops specialised business-information software for farms, wineries, and related industries.They seek a self-motivated Senior Developer with strong work ethic and time-management skil...Show moreLast updated: 17 days ago