Front Desk Agent

Monthly Basic Salary (Market related, Negotiable)

Our client based in Cape Town CBD, is seeking a Front Desk Agent to join their team. The ideal candidate would be responsible for providing exceptional customer service, checking guests in and out, managing reservations, and addressing guest inquiries and concerns.

Qualifications Formal qualification in Hospitality advantageousExperience in the hospitality industryWorking knowledge of OperaInternational experience advantageous Person Specifications : Excellent communication and interpersonal skillsStrong leadership and problem-solving abilitiesAbility to work well in a team Competencies : Ability to multitask and prioritize tasks effectivelyCustomer service-oriented mindsetAttention to detail and strong organizational skillsFast & accurate data entry skillsKnowledge of hotel operations and procedures Key Performance Indicators & Conduct Requirements : Highly professional and well groomedHigh professional standard of customer service, ascertained through feedback from internal and external customersDisplay a 'can-do' attitude Work Hours :

Standard Hospitality shift (06 : 00 – 15 : 00; 14 : 00 – 23 : 00)

Please note that only shortlisted candidates will be contacted.

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