Complaints & Reporting Specialist

The Complaints & Reporting Specialist is a key member of the Sales Department, responsible for managing the complaints resolution process, enhancing customer retention, and providing strategic insights through data analysis.

This role focuses on identifying the underlying causes behind customer cancellations, developing actionable retention strategies, and ensuring a high-quality experience at every customer touchpoint. The specialist will work cross-functionally, champion best practices, and drive continuous improvement to support business growth and customer satisfaction.

Minimum Requirements :

• 5+ years of experience handling and resolving customer complaints in corporate environment, not FMCG.
• Advanced excel skills focusing on data analysis and metrics. (There will be an assessment)
• Attention to detail and ability to articulate outcomes.
• Demonstrated experience in streamlining processes and having the business buy into the process.
• Excellent written and verbal communication skills.
• Ability to foster and maintain relationships.
• Organizational skills with the ability to manage numerous projects and priorities at once.
• Positive and service-orientated attitude

Responsibilities :

Complaints and Escalation Management

Customer Retention & Quality Assurance

Trend and Needs Analysis

Reporting & Insights

Process Development & Training

Stakeholder Collaboration & Special Projects

Compliance & Risk

When applying for any positions at CompuGroup Medical SA your personal information will be processed for the sole purpose of recruitment. The information will be used internally only, and not be shared with any third party without your express prior consent. CGM SA will also store and then dispose of your personal information in a responsible manner once the recruitment purpose has been fulfilled.

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