Senior TrainerTTEC • Cape Town, ZA

Senior Trainer

TTEC • Cape Town, ZA

1 day ago

Job description

Job title : Senior Trainer

Job Location : Western Cape, Cape Town

Deadline : December 14, 2025

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What you’ll be doing :

Senior trainers are responsible for registering associates for classes, facilitating new hires trainings, as well as all applicable client trainings. L&LD Trainers provide, coordinate, analyze and consolidate all necessary data in order to deliver training in a timely and accurate manner following client requirements and company standards.

What you’ll bring to us :

Achieve 100% of training completion goals.

Learn key business objectives, timeframes, and requirements associated with each training goal and class.

Understand and Improve the key success metrics associated with training goals.

Deliver excellent customer service and communication.

Escalate training issues as appropriate

What skills you’ll need :

1-2 years’ experience in training and / or adult learning

Strong understanding of TTEC 's business, core values, and goals

High customer service orientation

Great interpersonal skills in dealing with a diverse population

Strong coaching shills

Strong attention to detail and desire to follow procedures

Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly

Call center experience

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Trainer • Cape Town, ZA

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