Job title : Senior Trainer
Job Location : Western Cape, Cape Town
Deadline : December 14, 2025
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What you’ll be doing :
Senior trainers are responsible for registering associates for classes, facilitating new hires trainings, as well as all applicable client trainings. L&LD Trainers provide, coordinate, analyze and consolidate all necessary data in order to deliver training in a timely and accurate manner following client requirements and company standards.What you’ll bring to us :
Achieve 100% of training completion goals.Learn key business objectives, timeframes, and requirements associated with each training goal and class.Understand and Improve the key success metrics associated with training goals.Deliver excellent customer service and communication.Escalate training issues as appropriateWhat skills you’ll need :
1-2 years’ experience in training and / or adult learningStrong understanding of TTEC 's business, core values, and goalsHigh customer service orientationGreat interpersonal skills in dealing with a diverse populationStrong coaching shillsStrong attention to detail and desire to follow proceduresWorking knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quicklyCall center experienceHuman Resources jobs