Snr Manager : CSB Regions

Job Information

Job number :

Job title : Snr Manager : CSB Regions

Job grade : M4

Group / BU : CSB

Division : CSB Retail

Span of control : 5‑10

Reports to : Executive Management

Core Description

Accountable to develop, translate and implement strategies for a specific geographic area, aligned with the CSB regional business plan. Develop deep regional insights to implement sales, marketing, and service strategies & plans, including providing insight into CSB Retail stakeholders at head‑office. Achieve regional sales, revenue, and market growth targets as per regional business case and ensure they contribute towards the overall Consumer Business Unit's profitability. Drive local marketing activities, as well as service delivery objectives.

Job Responsibilities

Regional revenue growth

• Aligned with the business unit planning cycle, deliver the detailed business plan for the region focusing on sales, retention, and revenue growth.

Regional demand and insights

Regional marketing execution

Regional customer engagement, service delivery and projects

Core Competencies

FUNCTIONAL KNOWLEDGE

Business & Commercial Planning; Telkom Products & Services; Sales & Marketing; Market & Customer Insight; Telecommunication

Functional Skills

Performance monitoring / management; Customer Service; Leadership Communication; Project Management; People Management; Relationship Management

Attitudes / Leadership Competencies

Market Leadership : Develop expertise to seize opportunities, influence people and implement. Business Leadership : Pursue strategies, goals and action employees to implement and follow-through on targets; People Leadership : Empower, influence and direct people to make decisions; Personal Leadership : Embrace change and work in a team with an alignment of self-values towards Telkom values

Certifications

Education

Experience

Additional Information

Special Requirements

Physical Requirements

Key Stakeholders

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