Operations Manager

POSITION PURPOSE

Responsible for planning, organising, and directing the activities of the Centre. Oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures. Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition. Develops and implements departmental policies and procedures and ensures that all operations are in accordance with established health and safety regulations. Ensures that services purchased are of acceptable quality and follow the procurement policy. Keeps Senior Management well informed of area activities and significant problems. Trains, directs, and appraises assigned personnel.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Assumes responsibility for the planning, development, and implementation of effective operations management policies, procedures, and planning.

Assists Senior Management in developing short and long term goals and plans. Assists with long term budget projections.

Coordinates and arranges third party services of maintenance contractors, suppliers, vendors, etc. Deals with contractors on daily basis.

Tenant complaints

Identifies security threats and develop action plans for the prevention of incidents

Develops and implements safety directives

Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.

Provides leadership to assigned personnel through effective objective setting, delegation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures. Discusses areas needing improvement.

Ensures that work area is clean, secure, and well maintained

PERFORMANCE MEASUREMENTS

QUALIFICATIONS

REQUIRED KNOWLEDGE

EXPERIENCE REQUIRED

SKILLS / ABILITIES

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