Managing Executive : Customer (Road to CCO)
fibertimeStellenbosch, Western Cape, South Africa8 days ago
Job descriptionDevelop and execute the company’s overall revenue growth strategy, aligned with fibertime™’s mission and long‑term goals. Lead pricing, product mix, and campaign strategies to maximise yield per active customer while protecting affordability. Develop and implement a strategy to reduce cost for the customer. Increase utility for the customer. Lead initiatives to drive customer acquisition, engagement, and retention across all fibertime™ communities. Develop data‑driven strategies to reduce churn and increase usage frequency. Ensure that every customer reinforces simplicity, trust, and satisfaction. Work closely with Product, Network, and Engineering teams to launch and refine offerings that meet evolving customer needs. Identify and implement new revenue streams (e.g., bundles, digital services, financial integrations, advertising). Drive field experimentation to test and scale innovative models. Lead brand strategy, communications, and marketing execution to strengthen fibertime™’s community trust and national visibility. Build hyperlocal marketing frameworks that enable local teams to adapt national campaigns for township contexts. Ensure consistent brand voice and purpose‑driven storytelling across all channels and community touchpoints. Build and maintain a unified commercial data system that links sales, marketing, customer service, and financial performance. Implement dashboards to track daily performance and community‑level KPIs. Use analytics to guide pricing, campaign optimisation, and customer segmentation. Build and lead a high‑performing organisation—spanning sales, marketing, customer operations, distribution, brand and analytics. Establish clear accountability and incentive structures aligned with revenue and growth goals. Foster a culture of experimentation, customer obsession, and performance excellence. Telecommunications FMCG or retail experience Technology Media Minimum 5 years in an executive or senior leadership role within telecom, retail, media or consumer‑facing businesses. Proven track record of scaling revenue and customer growth in distributed or low‑income markets. Strong command of commercial metrics, data analytics, and go‑to‑market design. Proven track record of creating and executing strategic initiatives. Experience leading large, multi‑region teams and managing cross‑functional projects. Competent in the use of relevant AI tools and the ability to use AI as a force multiplier in an organisation. Degree in business or engineering is advantageous, but not required. Strategic commercial thinker—able to connect the dots between customer behaviour, market forces, and financial outcomes. Entrepreneurial—thrives in high‑growth, resourceful environments. Data‑driven—uses insights to drive decisions, but never loses sight of the story. Storyteller—can translate complex strategy into simple, actionable communication for teams and customers. Hands‑on—deeply involved in the field to understand customer sentiment and operational realities. Real Impact : See your work directly improve lives in underserved areas. Growth & Challenge : We’re growing fast—bring your best and grow with us. Strong Culture : We value excellence, reliability, respect, and doing what’s right even when no one’s watching. Mission‑Driven Work : Help close the digital divide, one street at a time.
Managing Executive : Customer (Road to CCO)
fibertime™ is South Africa’s fastest-growing telco, building affordable, pay‑as‑you‑go internet access for township communities across the country. Our mission is simple : connect everyone to great, affordable internet—for R5 a day, no T&Cs.
Our product is simple :
- Buy when you need
- Uncapped internet
- Minimum of 100 Mbps speed
- Use anywhere in the community
- No terms and conditions
With operations expanding across all major provinces and a growth pipeline of 2 million homes under build (and another 2 million earmarked for further expansion), fibertime™ combines deep infrastructure execution with a customer‑centric, technology‑driven operating model. We’re scaling nationally and shaping the next chapter of South African connectivity.
WHAT WE ARE LOOKING FOR
The Managing Executive : Customer (MEC) will be responsible for driving all revenue‑generating activities across the business—including sales, distribution, marketing, customer engagement, brand and product monetisation. The MEC will lead the engine that ensures every individual with access to fibertime™ connects every day.
This is a growth and systems‑thinking role : the MEC must blend commercial strategy, data‑driven decision‑making, and local market intuition to build a scalable revenue model that balances affordability with profitability. The role requires both strategic thinking and tactical execution—someone equally comfortable designing pricing models in the boardroom and walking through a township kiosk to understand customer sentiment on the ground.
WHAT YOU'LL DO (AND LOVE DOING)
Customer Growth & Retention
Marketing, Brand & Community Engagement
Data, Systems & Insights
Leadership & Team Development
WHAT YOU BRING TO THE TABLE
Preferred Industry Experience
Experience & Qualifications
Personal Attributes
Benefits & Impact
Seniority level
Executive
Employment type
Full‑time
Industries
Technology, Information and Internet
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Customer Executive • Stellenbosch, Western Cape, South Africa
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