Client Engagement Consultant

Overview

Client Engagement Consultant role at PPS. To provide a professional service to PPS members and associated parties via an Omni-channel contact centre model. The purpose of the role is to create a client experience that feels convenient, effortless and personal, bespoke to the client. The role requires the successful incumbent to work in shifts that will be rotated amongst the team weekly.

Responsibilities and Duties

• Engage and respond to customer’s contacts professionally regardless of channel
• Take ownership of customer requests from receipt to conclusion
• Identify and escalate issues to supervisors
• Provide product and service information to all customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Route calls to appropriate people where required
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Complete call logs and reports

Qualifications

Education

Experience

Knowledge and Skills

Competencies

Employment details

Note : The original listing included multiple location postings and unrelated postings, which have been omitted to focus on the core role and requirements.

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