Product Support Agent (Durban) X2

Product Support Agent (Durban) – Tracker Connect

Providing support to all consumer and corporate clients on the functionality and health of Tracker units.

All queries and requests will be assisted efficiently and professionally.

Location : Durban – Contract : Permanent – Remuneration : Market Related

Responsibilities

• Provide telephonic service to existing clients.
• Handle post-installation product support queries (TomTom, Empower, Skygistics, and Skytrax).
• Liaise with internal / external clients, branches, consultants, and fitment departments.
• Capture, maintain, and update customer and vehicle details.
• Coordinate with the Cancellation department on client cancellation requests.
• Perform general office administration (pull reports, investigate issues, manage roaming and login / reset passwords).
• Provide feedback to internal and external customers.
• Create, allocate, and follow up on service requests.
• Handle internal and external complaints via telephone and email.
• Perform any other related tasks or duties assigned by the Supervisor / Line Manager.
• Adhere to the schedules as determined by the telephony system.

Qualifications

Benefits

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