Intermediate Site Reliability Engineer, Database Operations

Overview

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what\'s possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works : we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

An Overview Of This Role

Site Reliability Engineers (SREs) are responsible for keeping all user-facing services and other GitLab production systems running smoothly. SREs are a blend of pragmatic operators and software craftspeople that apply sound engineering principles, operational discipline, and mature automation to our environments and the GitLab codebase. We specialize in systems, whether it be networking, the Linux kernel, or some more specific interest in scaling, algorithms, or distributed systems.

The Database Operations team’s mission is to build, run, own and evolve the entire lifecycle of the PostgreSQL database engine for GitLab.com. The team is focused on owning the reliability, scalability, evolution, performance & security of the database engine and its supporting services. The team should be seeking to build their services on top of Reliability : : Foundations services and cloud vendor managed products, where appropriate, to reduce complexity, improve efficiency and deliver new capabilities quicker.

GitLab.com is a unique site and it brings unique challenges–it’s the biggest GitLab instance in existence. In fact, it’s one of the largest single-tenancy open-source SaaS sites on the internet. The experience of our team feeds back into other engineering groups within the company, as well as to GitLab customers running self-managed installations.

Responsibilities

• Automating every operational task is a core requirement for this role. For example, package updates, configuration changes across all environments, creating tools for automatic provisioning of user facing services, etc.
• Responding to platform emergencies, alerts, and escalations from Customer Support.
• Ensure systems exist to manage software life-cycles (e.g. Operating Systems) with a minimum of manual effort.
• Develop a fully automated multi-environment observability stack based on the existing SaaS system, and extend it to predict capacity needs based on the usage patterns.
• Plan for new service roll-outs, expansion and capacity management of existing services, and work with users to optimize their resource consumption.

You may be a fit to this role if you

Projects You Could Work On

Intermediate Site Reliability Engineer Criteria

Expertise in at least 1 area of SRE work, with general knowledge of all areas.

Execution

Collaboration And Communication

Influence And Maturity

Performance Indicators

How GitLab Will Support You

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you\'re excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines : GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

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GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

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