Healthcare Inbound Customer Service Agent - USA Hours (Remote)

I STA Personnel Solutions South Africa - we are a global BPO company, partnering with a US-based client in the Healthcare sector, who is urgently seeking a Inbound Customer Service Agent.

We are seeking a highly professional individual with exceptional English communication skills, who demonstrates dedication and a strong work ethic. The ideal candidate will be a fast learner with excellent problem-solving abilities and a sharp analytical mindset, particularly when interpreting insurance details and making well-informed decisions. Flexibility to adapt to a dynamic work environment, composure under pressure, and the ability to approach customer concerns with empathy and patience are essential for success in this role.

PLEASE NOTE :

• Working Hours : This role requires you to work 5 day rotating shifts - USA hours (EST) Mon - Sunday (includes night shifts and working public holidays)
• Work Environment : This is a fully remote working role.
• Internet (fibre) : Candidates must possess a fixed fibre line with a minimum speed of 25 Mbps for both upload and download, capable of supporting a wired Ethernet connection
• Power backup : Candidates must have a power backup solution to manage loadshedding or power outages.

Job Responsibilities :

Requirements

If you are not contacted within 14 working days, please consider your application unsuccessful.