Healthcare Compliance Coordinator (ABA Therapy) - EST hours (Remote)

ISTA Personnel SolutionsEastern Cape, ZA

30+ days ago

Job type

Remote

Quick Apply

Job description

I STA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client offering ABA Therapy, is seeking a diligent and personable Compliance Coordinator to ensure timely submission and verification of session notes by their Registered Behaviour Technicians (RBTs).

This role involves daily follow-ups with field staff regarding unsubmitted or unverified session notes from the previous day, utilizing the Rethink platform. The ideal candidate must possess excellent communication skills, a proactive approach to accountability, and the ability to manage a high volume of interactions in a way that remains approachable and respectful.

PLEASE NOTE :

Working Hours : This role requires you to work USA hours Mon - Fri from 9am to 6pm EST (15h00pm to 24h00am South African time. These working hours are subject to change depending on daylight savings and / or the operational requirements of the company.)
Work Environment : This is a fully remote working role.
Internet Requirements : A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
Power Backup : A reliable power backup solution is required to manage load shedding and power outages . Applicants without a power backup cannot be considered.

Key Responsibilities :

Daily Monitoring : Pull reports from the Rethink platform to identify unsubmitted or unverified session notes from the previous day.

Staff Follow-Up : Contact RBTs via email, phone, or text to remind and assist them in completing their session notes. (Utilize existing email templates for consistency.)

Issue Resolution : Identify and address any technical issues or barriers preventing timely submission, escalating concerns to the supervisor when necessary.

Documentation : Maintain accurate records of follow-up communications and outcomes.

Relationship Management : Approach interactions with RBTs in a friendly and supportive manner to encourage compliance without causing discomfort.

Requirements

Experience : Prior experience in the US healthcare sector is preferred. Familiarity with Applied Behavior Analysis (ABA) practices and the role of RBTs is highly advantageous.

Technical Skills : Proficiency in using electronic health record systems; experience with the Rethink platform is a plus.

Communication Skills : Strong verbal and written communication skills with the ability to convey reminders and instructions clearly and empathetically.

Organizational Skills : Ability to manage a large volume of follow-ups daily, ensuring no RBT is overlooked.

Problem-Solving : Capable of identifying issues hindering session note submission and collaborating with team members to find solutions.

Interpersonal Skills : Approachable and friendly demeanour to encourage positive relationships with field staff.

Preferred Skills :

Understanding of ABA terminology and the importance of session notes in client progress tracking.

Experience in a compliance or quality assurance role within a healthcare setting.

Ability to adapt communication styles to suit different personalities and situations.

If you are not contacted within 14 working days, please consider your application unsuccessful.

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Compliance Coordinator • Eastern Cape, ZA