Client Strategist

EyeCarePro is the growth engine behind North Americas leading optometric practices. We deliver full-funnel digital marketing and innovative SaaS tools that help eyecare businesses attract more patients improve efficiency and grow sustainably in a competitive healthcare landscape.

With five consecutive EyeVote Awards for excellence in Online and Social Media Marketing we are recognized not just for our results but for how we achieve them. Our team operates with the structure of a product company and the agility of a marketing agency backed by a fully remote global workforce.

Our culture is grounded in collaboration empathy and a data-driven mindset. We thrive on curiosity proactive problem-solving and a strong desire to learn improve and stay ahead in a fast-evolving digital environment.

About the Role

We are hiring a Client Strategist who brings clarity critical thinking and relationship-driven leadership. This is not a typical account management role. It combines strategic planning marketing insight and high-touch client service. You will work directly with business owners to understand what is working what is not and how to drive meaningful results through smart recommendations and steady communication.

This role is ideal for someone who is strategic calm under pressure and thrives in a high-autonomy high-responsibility environment.

Key Responsibilities

Client Relationship Management

Serve as the primary point of contact for assigned clients

Set clear expectations lead conversations and build strong relationships

Ensure clients feel supported heard and understood

Strategic Marketing Planning

Develop tailored marketing strategies aligned with client goals

Translate insights into focused action plans and measurable recommendations

Cross-Functional Collaboration

Coordinate with content design development and advertising teams

Ensure timely execution of deliverables and strategic alignment

Performance Analysis and Reporting

Use tools like Google Analytics CallRail and CRM platforms to monitor performance

Deliver clear actionable reports and support performance-based decisions

Proactive Account Leadership

Anticipate challenges and mitigate risks early

Maintain project momentum and protect client trust

Sound Decision-Making

Make recommendations based on business context and data

Communicate rationale with clarity and confidence

What We Are Looking For

A strategic thinker who connects marketing activities to business outcomes

Strong analytical skills and the ability to interpret performance data

Excellent written and verbal communication skills

High reliability in time and project management

Emotional intelligence and professionalism in all interactions

Steady presence especially in fast-moving or complex client scenarios

What You Bring

3 to 5 years in a client-facing role with strategic responsibilities

Proven ability to build trust and deliver measurable results

Experience in digital marketing strategy (SEO content advertising)

Proficiency in platforms like Google Analytics CallRail SEMrush and CRM tools

Ability to manage multiple accounts and keep details organized

Sound decision-making and prioritization skills

Work Requirements

100 percent remote work-from-home

Schedule : Monday to Friday 8 : 00 AM to 4 : 00 PM Eastern Time

Must have :

Personal computer and dual monitors

Quiet professional workspace

Reliable high-speed internet

Backup power supply (if applicable)

Our Core Values

Great Collaborator

You are fun to work with eager to help and always looking to add value to your clients and team.

Always Learning

You are curious proactive and committed to improving your knowledge of the industry and your craft.

Driven to Improve

You look at every client challenge as a chance to test learn and improve. You track your work and push for better outcomes.

Client Focused

You ask one question about every report conversation or recommendation : How much value is this creating for the client

What We Value

We prioritize clear communication good judgment and steady execution. You will be trusted to manage client relationships without micromanagement. That means asking smart questions early owning your decisions and showing up with care and clarity.

How to Apply

If you thrive in a strategic client-facing role and want to make a real impact on small businesses we would love to hear from you.

Note : If you do not hear from us within two weeks of submitting your application please consider your application unsuccessful at this time. We appreciate your interest in EyeCarePro.

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full Time

Experience : years

Vacancy : 1