It Support Engineer Century City

IT Support Engineer Tier 2Location : Century City - R

We are looking for a motivated and experienced IT Engineer to join our out of hours Service Desk team based in Cape Town, South Africa.

This role will report to the Director of Technology and Engineering.

This is for a UK-based company, servicing Europe and the UK, so you will work UK hours. The main purpose of this position would be to provide Managed and Support services to our clients and maintain and support our infrastructure and the current client environment proactively.

Duties & Responsibilities

• Address client support issues.
• Setup and configure services and solutions.
• Monitor network and service performance.
• Manage client environments utilizing a central management system.
• Remote engineering work in relation to IT support, internet connectivity, telecommunications and WIFI disciplines including configuration, support and troubleshooting of all the above.
• Consistently deliver a high level of customer service and engagement.
• Provide progress updates and recommendations to customers and the wider Assembly team.
• Updating records, time entries and documentation to aid support in a timely manner.
• Assist in the support and management of internal IT systems.
• Assist with remote support tasks for customers and internal systems.
• Any additional duties that may be required.

Desired Experience & Qualification

General Requirements

Education & Qualification

#J-18808-Ljbffr