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Healthcare Compliance Coordinator (ABA Therapy) - EST hours (Remote)

Healthcare Compliance Coordinator (ABA Therapy) - EST hours (Remote)

ISTA SolutionsMidrand, Gauteng, South Africa
30+ days ago
Job type
  • Remote
Job description

Overview

STA Personnel Solutions South Africa — a global BPO partnering with a USA-based client offering ABA Therapy — is seeking a diligent Compliance Coordinator to ensure timely submission and verification of session notes by RBTs. This role involves daily follow-ups with field staff regarding unsubmitted or unverified session notes from the previous day, using the Rethink platform. The ideal candidate must possess excellent communication skills, a proactive approach to accountability, and the ability to manage a high volume of interactions in a way that remains approachable and respectful.

Responsibilities

  • Daily Monitoring : Pull reports from the Rethink platform to identify unsubmitted or unverified session notes from the previous day.
  • Staff Follow-Up : Contact RBTs via email, phone, or text to remind and assist them in completing their session notes. Utilize existing email templates for consistency.
  • Issue Resolution : Identify and address any technical issues or barriers preventing timely submission, escalating concerns to the supervisor when necessary.
  • Documentation : Maintain accurate records of follow-up communications and outcomes.
  • Relationship Management : Approach interactions with RBTs in a friendly and supportive manner to encourage compliance without causing discomfort.

Requirements

  • Experience : Prior experience in the US healthcare sector is preferred. Familiarity with Applied Behavior Analysis (ABA) practices and the role of RBTs is highly advantageous.
  • Technical Skills : Proficiency in using electronic health record systems; experience with the Rethink platform is a plus.
  • Communication Skills : Strong verbal and written communication skills with the ability to convey reminders and instructions clearly and empathetically.
  • Organizational Skills : Ability to manage a large volume of follow-ups daily, ensuring no RBT is overlooked.
  • Problem-Solving : Capable of identifying issues hindering session note submission and collaborating with team members to find solutions.
  • Interpersonal Skills : Approachable and friendly demeanor to encourage positive relationships with field staff.

    • Preferred Skills

  • Understanding of ABA terminology and the importance of session notes in client progress tracking.
  • Experience in a compliance or quality assurance role within a healthcare setting.
  • Ability to adapt communication styles to suit different personalities and situations.

    • If you are not contacted within 14 working days, please consider your application unsuccessful.

    Job Details

  • Seniority level : Entry level
  • Employment type : Full-time
  • Job function : Health Care Provider
  • Industries : IT Services and IT Consulting

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    Compliance Coordinator • Midrand, Gauteng, South Africa