Sr Manager of Account Development - Clinical Logistics

Overview

Job Title : Senior Manager of Account Development - Clinical Logistics

Grade : RCS I

Contract Type : Permanent

Location : We are open to candidates based in UKI, Brazil and EMEA (including Germany, Belgium, Netherlands, Italy, Spain and Turkey)

Are you a strategic leader with a passion for Life Science & Healthcare supply chain and customer development?

Do you excel at driving innovation and achieving business growth in a global environment?

If so, we have an exciting opportunity for you to join us as the Senior Manager of Account Development - Clinical Logistics within DHL Supply Chain!

This role will oversee the commercial and contractual development of customer accounts while implementing account management strategies to expand and sustain our customer base. With a particular focus on retaining business, achieving net growth, revenue, profitability and service targets for key accounts.

Responsibilities

• Provide input to developing key account strategy, including account planning, revenue targets, and service goals
• Plan, oversee, and deliver sales objectives for strategic accounts across a region or globally
• Lead and control all sales activities and initiatives, including contract negotiations for assigned key accounts
• Build relationships with existing and potential customers, associated networks, and support functions
• Identify decision-makers, negotiate customer contracts, promote brand awareness, and resolve issues
• Ensure key account retention, business growth, and profitability
• Direct and supervise a team to achieve goals by assigning work, timelines, reviewing output, and managing performance
• Recruit, motivate, develop, and coach team members
• Develop strong management capability through effective performance management, mentoring, and development of the team
• Communicate and influence senior business leaders outside of own job area
• Develop strong, trusting relationships with senior business leaders across DHL
• Cooperate with and coordinate 3rd parties, e.g., external service providers

What are we looking for?

We are seeking candidates with proven experience in logistics, particularly within the Life Sciences and Healthcare (LSH) sector and a strong track record in account management. Ideal applicants will have demonstrated expertise in complex negotiations, contract renewals, and managing LSH accounts, including contractual negotiations. A solid understanding of customer trends and needs within LSH and Clinical Trials Logistics (CTL) is essential, complemented by a robust knowledge of sales and customer management.

Candidates should also possess a strong background in managing sales CRM systems, particularly Salesforce, overseeing all aspects of account growth and new business from business case to contract signature. Additionally, prior stakeholder management experience on a global scale is crucial, as is the ability to effectively manage remote teams across different time zones and regions.

If you are an innovative thinker with Life Science and Account Management expertise, we invite you to join our team and contribute to our global clinical logistics strategy. Join us and play a pivotal role in shaping the future of clinical logistics at DHL Supply Chain!

What do you need to do next?

If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up-to-date CV is attached with your application.

We will ensure that all our resourcing activities are fair, transparent, and consistent across the Globe. We want to ensure that the candidate experience is of the highest professional standard. The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.

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