Junior Dialer Administrator

Junior Dialer Administrator

Kickstart your career in contact centre technology and analytics.

Durban (office-based) | R15 000 - R20 000

About Our Client

Our client is a solutions-focused business that empowers contact centres to optimise customer engagement. They value adaptability, teamwork, and innovation, offering employees the chance to build technical expertise in a fast-paced environment.

The Role : Junior Dialer Administrator

This role is central to managing dialer systems and ensuring campaigns run smoothly and efficiently. You'll be responsible for configuration, monitoring, analytics, and providing first-line support to keep operations running at peak performance.

Key Responsibilities

1+ year of experience in IT support, data analytics, or contact centre systems

Implement and manage daily dialer campaigns

Monitor performance and adjust strategies to meet KPIs

Conduct system audits and efficiency checks

Create reports and provide insights to stakeholders

Analyse campaign data to identify trends and recommend improvements

Liaise with IT and vendors to resolve issues

Document processes and provide client support

About You

Grade 12 with Mathematics; IT Diploma / Degree preferred

SQL knowledge and advanced Excel skills

Familiarity with dialer or contact centre systems is an advantage

Strong problem-solving and analytical ability

Excellent written and verbal communication

Organised, reliable, and able to work shifts (including weekends / public holidays)