Product Testing and Returns Technician (Networking and CCTV Products)

Key Responsibilities

Test and evaluate returned equipment received from distributors, clients, or internal

Process two main types of returns : RMA Returns and Sample Stock Returns :

• RMA Returns
• Test faulty or damage stock.
• Identify and verify whether issues can be replicated or confirmed as faulty.
• Where no fault is found, compile and issue a report explaining the findings.
• Sample Stock Returns :
• Test returned sample stock to confirm functionality.
• Inspect packaging and accessories for completeness.
• Reset units to factory settings and prepare them for reallocation or storage.
• Inspect unused returned stock and determine eligibility for reintegration into inventory.
• Communicate with clients and internal teams regarding RMA outcomes and stock ready for collection.
• Maintain accurate and detailed records of testing outcomes, return reasons, and stock status.
• Provide regular progress updates and ensure timely completion of testing and reporting.
• Report recuring product issues or faults to the technical support team for escalation and analysis.