Operations Manager

Operations Manager Luxury Safari Lodge Sabi Sands

Kendrick Recruitment is seeking a highly experienced and dynamic Operations Manager to join a luxury safari lodge in the iconic Sabi Sands. This role is a key leadership position responsible for overseeing all operational departments ensuring exceptional guest experiences and supporting the General Manager in delivering excellence across the lodge.

Package :

Salary : Negotiable depending on experience

Live-in position

Key Responsibilities :

Operational Leadership & Departmental Oversight

Support the General Manager in all aspects of operations and assume full responsibility in their absence

Oversee guest-facing departments including Food & Beverage Housekeeping Guides Maintenance and Reservations

Ensure consistent high standards of service safety and guest satisfaction

Monitor daily operations and proactively resolve issues

Support Heads of Department in achieving operational financial and service objectives

Financial Management & Performance

Collaborate with the Financial Controller to manage budgets monitor performance and implement cost-control measures

Oversee inventory management procurement and revenue generation activities

Ensure accurate financial reporting and compliance with company policies

Drive initiatives to maximise profitability while maintaining quality and guest experience

Human Resources & Staff Development

Coordinate recruitment onboarding and training in partnership with HR

Foster a positive inclusive and high-performance culture

Champion staff welfare engagement and retention

Oversee compliance with labour laws disciplinary actions and HR policies

Guest Experience & Service Excellence

Act as a key point of contact for guest feedback and special requests

Collaborate to enhance guest offerings amenities and activities

Provide hands-on leadership to guest services teams to maintain the highest luxury standards

Strategic Planning & Reporting

Contribute to lodge strategic planning and execution

Provide operational performance reports to senior management

Implement and monitor Standard Operating Procedures (SOPs) across departments

Collaboration & Stakeholder Engagement

Work closely with the General Manager Lodge Manager Financial Controller HR and support teams

Facilitate effective interdepartmental communication

Represent the lodge in meetings audits and external engagements as required

Skills & Experience :

Minimum 5 years experience in hospitality operations management preferably in luxury lodges or hotels

Proven leadership and team development skills

Strong financial acumen including budgeting reporting and inventory control

Excellent organisational problem-solving and decision-making abilities

Outstanding communication and interpersonal skills

Commitment to delivering world-class guest experiences

Relevant tertiary qualification in Hospitality Management or related field preferred

Knowledge of compliance health & safety and labour regulations in hospitality

What We Offer :

The opportunity to lead operations in one of Africas premier safari destinations

A passionate and supportive team environment focused on excellence and conservation

Competitive remuneration and benefits

Opportunities for professional growth training and career advancement

The chance to make a meaningful impact on guest experiences and sustainable tourism

This is an exceptional opportunity for a skilled and driven operations professional to take a leading role in a luxury safari lodge environment.

Required Skills : Experience

Key Skills

Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 50000 - 60000