(Fluent English) L2 Technical Support Consultant (South Africa, remotely)

Overview

Passionate about the world of tech? What if you had a chance to be a part of the world\u2019s leading SaaS, Software, or Hardware solutions? Join our team as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let\u2019s see what it takes.

What you will do

• Provide exceptional L2 technical support via emails
• Identify, analyze, and resolve technical issues, ensuring effective solutions for customers
• Manage defects throughout the operational workflow
• Troubleshoot and support web applications
• Collaborate with the development team to enhance documentation and clarify materials related to troubleshooting, maintenance, and custom development
• Contribute to building and improving integration processes to ensure smooth and efficient onboarding for customers
• Document recurring issues and solutions in the company\u2019s knowledge base
• Provide feedback on support process efficiency and suggest improvements
• Assist customers in configuring the product to match their business needs

What you need to succeed in this role

Benefits and Perks

Who we are

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we\u2019ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English , pointing out your outstanding skills!

Visit our website : Disclaimer

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

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