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Customer Service Advisor
ConcentrixDurban, ZA30+ days ago
Job descriptionAre you a people’s person with a passion for helping others? We are seeking a Customer Service Representative to join our dynamic team of game-changers in our sunny Durban office! We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. In this role, you’ll be working on an exciting international campaign as the customer’s first point of contact. We want candidates who can be proactive in problem-solving while remaining empathetic to the customer’s concerns or queries. Take up the challenge and put those communication skills to the test by applying today! Minimum 6-12 months of contact centre experience working in a customer service role Matric Clear criminal and credit record English Proficiency, both written and spoken High willingness to help customers, self-motivated, self-starting and self-assured Good multitasking skills and the ability to work in a fast-paced environment Excellent knowledge of effective customer service processes Understanding of the Call Centre industry Computer literacy – ability to speedily navigate multiple systems effectively Attention to Detail Availability to work shifts in a 24 / 7 environment Monthly Basic salary of R6500 Medical aid for the main member / Medical Insurance for the main member (employee) and two dependents Subsidized transport Provident / Pension Fund Fantastic Employee Assistance Programme (EAP) Ensure timely and accurate resolution of customers’ concerns at the first point of contact within agreed service levels, targets and objectives Accountable to close the customer query and ensuring a resolution or feedback Check to ensure that appropriate changes were made to resolve customers' concerns Keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Promotes client products, services and solutions at all times Payment queries Incorrect orders Missing transactions Customer Service jobs
Job title : Customer Service Advisor
Job Location : KwaZulu-Natal, Durban
Deadline : October 13, 2025
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Service Advisor • Durban, ZA
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