Senior Level 3 Engineer

Job Description

About the Role

We're looking for a Senior Remote Systems Engineer  to help elevate the quality, speed, and capacity of our growing US based client. This role blends independent project execution with collaborative support during peak U.S. morning hours. You'll have the flexibility to work autonomously for most of your day, followed by a few key hours aligned with our U.S. team to handle high-priority issues and shared work.

The ideal candidate is highly skilled, self-motivated, and experienced in delivering technical projects within an MSP. You should be comfortable taking ownership of email & sharepoint migrations, configurations, and scripting tasks that directly improve the performance of our clients' environments.

The role is initially 1pm - 9pm SAST and will move to 9am - 6pm SAST after probation.

Responsibilities

• Plan and execute technical projects, including :
• Microsoft 365 email and SharePoint migrations
• Firewall configuration, firmware updates, and rule auditing
• Security and permission restructuring
• Write and deploy scripts (PowerShell preferred) to streamline client and internal processes
• Update firewalls and other device firmwares
• Provide advanced troubleshooting across a range of technologies (Windows, Microsoft 365, networking, security)
• Document solutions, SOPs, and system changes with clear and client-friendly language
• Support urgent or high-priority requests during U.S. morning overlap (roughly last 2 hours of your shift)
• Identify areas for system improvement and present actionable recommendations

Requirements