Key Account Director

Life. Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. We’re looking for a strategic and commercially driven Key Accounts Director to lead our most valued client relationships across South Africa. Based in Johannesburg, this field-based role is all about creating impact, unlocking growth and delivering excellence.

If you thrive in high-stakes environments and love shaping long-term partnerships, this is your opportunity to lead from the front. What will you be doing? You’ll be the face of Smith+Nephew for our key accounts, owning the full lifecycle of client engagement—from contract negotiation to performance monitoring. You’ll lead strategic relationships with high-value clients, ensuring satisfaction and retention through proactive engagement and rapid issue resolution.

Working cross-functionally with sales, marketing and product teams, you’ll deliver seamless, high-impact client experiences that drive business outcomes. Your insights will inform executive decisions and help us stay ahead of market trends.

What will you need to be successful? Success in this role means being a trusted advisor and a sharp negotiator. You’ll need to be commercially astute, highly organised and confident in managing complex relationships. You’ll bring energy, influence and precision to everything you do.

Requirements :

• A bachelor’s degree in Business, Marketing or a related field
• Proven experience managing key accounts and driving revenue growth, ideally within medical devices or pharmaceuticals
• Advanced negotiation skills and the ability to secure long-term value through strategic contracts
• A collaborative mindset with strong project management and interpersonal skills

You. Unlimited.

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

Inclusion and Belonging :

Committed to welcoming, celebrating and thriving on inclusion and belonging.

Benefits :

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