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Service Advisor

SydsenStellenbosch, South Africa

30+ days ago

Job description

Key Responsibilities

Customer Interaction & Communication

Greet customers professionally and assess their vehicle service requirements.
Provide accurate quotations for maintenance and repair work.
Clearly explain technical issues and service recommendations in customer-friendly terms.
Keep customers informed on progress, timelines, and any cost adjustments.
Conduct post-service follow-ups to ensure satisfaction and resolve any concerns.

Service Scheduling & Coordination

Schedule service appointments to optimise workshop productivity.

Liaise with technicians to ensure work is completed efficiently and on time.

Confirm availability of required parts before scheduled bookings.

Documentation & Record-Keeping

Create and manage detailed service orders and repair documentation.

Maintain accurate customer and vehicle records, including warranty and service history.

Process invoices and payments accurately and promptly.

Quality Control & Customer Satisfaction

Ensure that all work performed meets the brands high-quality standards.

Deliver an exceptional customer experience that builds loyalty and trust.

Address customer complaints professionally, escalating when necessary.

Product & Service Knowledge

Stay informed about the latest vehicle models, features, and service promotions.

Promote additional products and services that enhance customer value.

Team Collaboration & Reporting

Work closely with the service, parts, and sales departments to ensure operational efficiency.

Report on service department performance and customer satisfaction trends.

Minimum Requirements

At least 2 years experience in a service or customer-facing role (automotive dealership experience advantageous).

Computer literate (Microsoft Office Suite).

Valid drivers license and own transport.

A technical qualification will be beneficial.

Key Competencies

Strong communication and interpersonal skills.

Customer service excellence and problem-solving ability.

Motivation to achieve results and perform under pressure.

Organised, resilient, and team-oriented.

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Service Advisor • Stellenbosch, South Africa

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